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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Creating a community forum enhances customer engagement, enriches the customer experience, and facilitates knowledge sharing among peers. This dynamic environment allows for crowd-sourced support, as easily accessible discussion threads addressing common questions can significantly reduce the volume of support tickets. Within the forum, these threads are filled with pertinent keywords and inquiries, aligning with what your target audience frequently searches for. A community forum serves as an effective platform to tap into collective knowledge, acting as a hub for crowd-sourced information. When a community aligns its objectives with the interests of its customers, it transforms into a powerful tool for drawing relevant traffic and connecting with potential customers. By making discussion threads easy to find, you can alleviate pressure on your call center while also gaining valuable insights into the primary challenges and requirements of your customers. Additionally, this collaborative space encourages ongoing dialogue, fostering a sense of belonging and loyalty among participants.

Description

Google Groups is a platform offered by Google that facilitates discussion among individuals who have similar interests. Additionally, this service provides access to Usenet newsgroups through a unified interface. With a range of features, Google Groups serves as an excellent resource for fostering communication and teamwork: An email list feature enables members to interact with one another using a single email address, simplifying the process of keeping everyone informed, even those who may not frequently access Google Groups. The web forum functionality allows users to start and engage in discussions, creating a more organized environment for sharing files and images. The Q&A forum operates similarly to the web forum but is tailored for inquiries and responses, making it an ideal space for seeking expert advice or sharing insights. Furthermore, the collaborative inbox feature allows for the assignment of conversations to specific members, enhancing tracking and accountability in group discussions. Overall, Google Groups is a versatile tool that enhances group interaction and information sharing.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Axis LMS
Cleary
Gmail
Google Takeout
Google Workspace
Indent
Latenode
Relay

Integrations

Axis LMS
Cleary
Gmail
Google Takeout
Google Workspace
Indent
Latenode
Relay

Pricing Details

$60 per month
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AnswerCart

Country

India

Website

www.answercart.com

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

groups.google.com

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

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