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Description
Each day, the decision of your customers to maintain their association with your business hinges on the caliber of their interactions with you. Anova Consulting Group offers a tailored customer experience analysis program that gathers objective and straightforward feedback from your clientele. This program allows you to evaluate the standard of these interactions and the probability of your clients choosing to continue their business engagements. Identify the strengths, weaknesses, and gaps present in your customer service processes as well as within your range of products and services. Monitor shifts in customer perceptions by comparing yearly customer satisfaction rates with your internal service quality standards. Additionally, gain qualitative insights through the "voice of the customer" feedback that highlights specific areas needing enhancement regarding product attributes and service delivery methods. By implementing these strategies, your company can foster stronger relationships and improve overall customer loyalty.
Description
Our diverse modules empower us to tackle your technological hurdles with a wide array of solutions. By leveraging these modules, you can achieve cost savings, accelerate time-to-market, and enhance quality, ultimately enabling you to accomplish more with fewer resources. Chatfield caters to both small and medium-sized businesses as well as large enterprises, including Fortune 1000 and Fortune 100 companies. Given their significant obligations to millions of customers and shareholders, these clients expect projects to be delivered on schedule and within budget, with a strong focus on quality and security—a standard that TCG consistently meets. Our expertise spans a variety of areas, from manufacturing automation software to projects aimed at enhancing public web presence and developing employee training applications, equipping us with the necessary tools and experience to fulfill our commitments. For nearly a decade, The Chatfield Group has supported clients across multiple sectors, including consumer and business travel, financial services, manufacturing, sports and entertainment, retail, healthcare, call-center operations, and public utilities, showcasing our ability to adapt to various industry needs. In doing so, we have built long-lasting relationships and a reputation for excellence in service delivery.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Anova Consulting Group
Founded
2004
Country
United States
Website
theanovagroup.com/win-loss-analysis-solutions/customer-satisfaction-research/
Vendor Details
Company Name
The Chatfield Group
Founded
2001
Country
United States
Website
www.thechatfieldgroup.com
Product Features
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management