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Description

Each day, the decision of your customers to maintain their association with your business hinges on the caliber of their interactions with you. Anova Consulting Group offers a tailored customer experience analysis program that gathers objective and straightforward feedback from your clientele. This program allows you to evaluate the standard of these interactions and the probability of your clients choosing to continue their business engagements. Identify the strengths, weaknesses, and gaps present in your customer service processes as well as within your range of products and services. Monitor shifts in customer perceptions by comparing yearly customer satisfaction rates with your internal service quality standards. Additionally, gain qualitative insights through the "voice of the customer" feedback that highlights specific areas needing enhancement regarding product attributes and service delivery methods. By implementing these strategies, your company can foster stronger relationships and improve overall customer loyalty.

Description

Contify is a comprehensive market and competitive intelligence platform that helps businesses track information on competitors, customers and key intelligence topics by enabling users to collect, curate, and share actionable intelligence across their organization. It is recognized by top industry analysts, including Gartner, Forrester, Frost & Sullivan, and ranked among the top M&CI products on G2. Our M&CI Platform and News APIs empower teams in Strategy, B2B Marketing, Sales, and Product functions. Contify is designed to create a centralized repository that acts as a single-source-of-truth for the entire organization. It offers unique features such as custom taxonomy, configurable dashboards with templates, global and curated newsfeeds, intelligence newsletter reports, AI-based insights extraction, and more.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Power BI No 
Microsoft Teams No 
Quickwork No 
Salesforce No 
Slack No 

Integrations

Microsoft Power BI Yes 
Microsoft Teams Yes 
Quickwork Yes 
Salesforce Yes 
Slack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Anova Consulting Group

Founded

2004

Country

United States

Website

theanovagroup.com/win-loss-analysis-solutions/customer-satisfaction-research/

Vendor Details

Company Name

Contify

Founded

2009

Country

India

Website

www.contify.com

Product Features

Product Features

Competitive Intelligence

Alerts/Notifications Yes 
Benchmarking Yes 
Competing Product Analysis No 
Keyword Tracking Yes 
Social Media Monitoring No 
Trend Analysis Yes 
Website Monitoring Yes 

Alternatives

Alternatives

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