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Description
Anna is a smart AI agent system created to assist companies in streamlining their daily operations, handling document processing, analyzing data, and executing tasks with greater efficiency. It caters to various business needs, including customer interactions, document management, data evaluation, task management, and workflow automation, enabling teams to minimize repetitive tasks and enhance overall productivity significantly. By integrating Anna into their processes, organizations can focus more on strategic initiatives while leaving mundane tasks to the AI.
Description
Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Active Directory
No
Asio by ConnectWise
No
ConnectWise Automate
No
ConnectWise PSA
No
Hudu
No
IT Glue
No
Ingram Micro Cloud
No
Microsoft 365
No
Microsoft Azure
No
Microsoft Exchange
No
Integrations
Active Directory
Yes
Asio by ConnectWise
Yes
ConnectWise Automate
Yes
ConnectWise PSA
Yes
Hudu
Yes
IT Glue
Yes
Ingram Micro Cloud
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Exchange
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$1,300 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
TalentSec Technology (Hong Kong) Limited
Founded
2023
Country
Hong Kong
Website
anna.partners/
Vendor Details
Company Name
Neo Agent
Founded
2023
Country
United Kingdom
Website
www.neoagent.io
Product Features
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
