Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
CloudApper hrPad is an AI-powered employee self-service (ESS) kiosk solution that transforms standard iOS, Android, or Windows tablets into frontline HR service terminals. It enables deskless employees to access HR functions and complete routine tasks directly from the shop floor, warehouse, nursing station, or any physical work environment. The platform integrates natively with major HCM platforms, including UKG Pro, UKG Ready, Workday HCM, Dayforce, and Oracle HCM Cloud.
By placing an always-available touchpoint where frontline workers operate, hrPad establishes a real-time, bidirectional sync with your system of record, automating tasks without manual intervention.
Core Features:
Shift Management: Employees can view schedules, swap shifts, bid for open slots, and receive manager approvals directly from the kiosk.
Time-Off & Accruals: Allows workers to check active balances and submit time-off requests in real time, pulling live data from the connected HCM.
AI Attestation & Compliance: Automates meal period verification, break prompts, and signature collection at the point of punch to support labor law adherence.
24/7 AI HR Assistant: A conversational AI layer answers employee questions regarding corporate procedures, policies, and entitlements instantly.
Communications & Documents: Delivers company announcements and HR documents directly to the kiosk, keeping distributed teams informed.
Punch Tracking: Includes seamless punch-in/out capability built into the broader ESS experience.
Deployable on off-the-shelf tablets, hrPad is a cost-effective alternative to proprietary hardware that shortens resolution times and empowers hourly employees.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Connect
Yes
Five9
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
Hg Mercury CRM
Yes
NiCE CXone Mpower
Yes
NiCE Employee Engagement Manager (EEM)
Yes
Oracle APM
No
Oracle Cloud Infrastructure
Yes
Oracle Fusion Cloud HCM
No
Integrations
Amazon Connect
No
Five9
No
Genesys Cloud CX
No
Google Cloud Platform
No
Hg Mercury CRM
No
NiCE CXone Mpower
No
NiCE Employee Engagement Manager (EEM)
No
Oracle APM
Yes
Oracle Cloud Infrastructure
No
Oracle Fusion Cloud HCM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
CloudApper AI
Country
United States
Website
www.cloudapper.ai/employee-self-service-kiosk/
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
Yes
Benefits Management
Yes
Career Development Planning
No
Compensation Management
Yes
Compliance Management
Yes
Employee Database
Yes
Employee Lifecycle Management
Yes
Onboarding
Yes
Payroll Management
Yes
Performance Management
Yes
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
Yes
Training Management
No