Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
Transform your driver feedback into significant actions that lead to better insights and improved outcomes. By utilizing WorkHound's mobile platform, frontline workers can easily share their feedback, which we thoroughly analyze and prioritize. This process equips you with daily actionable insights and essential tools to enhance operations. As a result, your frontline workers remain committed to your team, ensuring your business continues to thrive. Discover the latest engagement strategies for your drivers or frontline personnel. WorkHound was founded with the vision of making work enjoyable for everyone involved. Our platform is tailored specifically for those in the frontline workforce. We have empowered thousands of employees by offering a real-time, anonymous feedback mechanism. With our detailed analytics focused on your business challenges, we have assisted companies of various sizes in retaining their frontline employees, increasing profitability, and reducing costs. Originating in the trucking sector, we've tackled the staggering 95% average driver turnover rate head-on, leading to more stable work environments and happier employees. Ultimately, our commitment lies in fostering a culture where feedback translates into positive change and lasting success.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
Yes
Clarabridge
Yes
Cogito
Yes
DealerSocket
Yes
Five9
Yes
Genesys Cloud CX
Yes
Hg Mercury CRM
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
NiCE CXone Mpower
Yes
Integrations
Amazon Connect
No
Clarabridge
No
Cogito
No
DealerSocket
No
Five9
No
Genesys Cloud CX
No
Hg Mercury CRM
No
HubSpot CRM
No
HubSpot Customer Platform
No
NiCE CXone Mpower
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
WorkHound
Founded
2015
Country
United States
Website
workhound.com
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
Yes
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Trucking
Billing & Invoicing
No
Customer Database
No
Dispatch Management
No
Driver Management
No
Driver Settlements
No
Fuel Card Management
No
Fuel Management
No
Load Optimization
No
Maintenance Management
No
Mileage Tracking
No
Quote Management
No
Quotes/Estimates
No
Recruiting Management
No
Routing
No
Scheduling
No
Trip Logs
No
Vehicle Management
No
Vehicle Tracking
No