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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

Unlock profound understanding of your team's skills using our cutting-edge assessment tool. In just a few minutes, you can identify key areas that need enhancement and quickly create customized development strategies. Improve growth and onboarding processes through well-structured pathways. Our superior templates not only save managers valuable time but also ensure that representatives are consistently developed to reach their full potential. Expand your team's skill set with our comprehensive enablement services, which effectively tackle project challenges and enhance measurable performance metrics. Collaborate with the leading provider of cost-efficient enablement solutions. Eliminate the hassle of managing tedious spreadsheets and documentation; instead, transform your onboarding strategy into engaging, interactive, and automated experiences. The Pulse integrates your CRM information with quick surveys filled out by both representatives and managers to create a competency baseline, uncover hidden weaknesses, and pinpoint opportunities for growth. By leveraging these insights, you can foster a culture of continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Clarabridge Yes 
Cogito Yes 
DealerSocket Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Hg Mercury CRM Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
NiCE CXone Mpower Yes 
NiCE Employee Engagement Manager (EEM) Yes 
Oracle Cloud Infrastructure Yes 
SAP CRM Yes 
Salesforce Yes 
ServiceNow Yes 
SurveyMonkey Yes 
Tableau Yes 
Twilio Yes 
Workday Extend Yes 
Zendesk Yes 

Integrations

Amazon Connect No 
Clarabridge No 
Cogito No 
DealerSocket No 
Five9 No 
Genesys Cloud CX No 
Hg Mercury CRM No 
HubSpot CRM No 
HubSpot Customer Platform No 
NiCE CXone Mpower No 
NiCE Employee Engagement Manager (EEM) No 
Oracle Cloud Infrastructure No 
SAP CRM No 
Salesforce No 
ServiceNow No 
SurveyMonkey No 
Tableau No 
Twilio No 
Workday Extend No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Uhubs

Founded

2019

Country

United Kingdom

Website

www.uhubs.co.uk

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Sales Coaching

Assessments No 
Audio / Video Conferencing No 
Built-In Course Authoring No 
Call Recording No 
Gamification No 
Goal Setting / Tracking No 
Learning Plans No 
Onboarding No 
Performance Metrics No 

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

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