Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
TalentClick's employee behavioral assessments, utilized in more than 100 countries, deliver data-driven insights to enhance the hiring and training of top talent. The process is straightforward, quick, validated by science, and so budget-friendly that you can afford to assess every candidate. Begin fostering a more content, secure, and efficient workforce right now! Accelerate your hiring decisions with easily interpretable reports that offer a quick view of the Fit Score relevant to each position. Our subscription plans are designed to be so cost-effective that you can evaluate as many individuals as you desire without worrying about price increases. With advanced reporting capabilities, you can pinpoint which employees align best with the job requirements and organizational culture. Moreover, you can foresee risk tolerance and potential unsafe behaviors even before making a hiring decision. Cultivating a culture of safety is further supported through self-awareness training. Our core assessment bundle provides a concise overview of work styles, values, and safety risks—all within a single brief survey! Additionally, enhance workplace safety with a comprehensive 6-week Safety training program tailored for both leaders and frontline workers, ensuring everyone is well-prepared. This holistic approach to employee evaluation and development fosters a proactive safety environment and boosts overall performance.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
Yes
Clarabridge
Yes
Cogito
Yes
DealerSocket
Yes
Five9
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
Hg Mercury CRM
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrations
Amazon Connect
No
Clarabridge
No
Cogito
No
DealerSocket
No
Five9
No
Genesys Cloud CX
No
Google Cloud Platform
No
Hg Mercury CRM
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
TalentClick Workforce Solutions
Founded
2010
Country
Canada
Website
www.talentclick.com
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
Yes
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
Yes
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
No
Timesheets
No
Training Management
Yes