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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

TalentClick's employee behavioral assessments, utilized in more than 100 countries, deliver data-driven insights to enhance the hiring and training of top talent. The process is straightforward, quick, validated by science, and so budget-friendly that you can afford to assess every candidate. Begin fostering a more content, secure, and efficient workforce right now! Accelerate your hiring decisions with easily interpretable reports that offer a quick view of the Fit Score relevant to each position. Our subscription plans are designed to be so cost-effective that you can evaluate as many individuals as you desire without worrying about price increases. With advanced reporting capabilities, you can pinpoint which employees align best with the job requirements and organizational culture. Moreover, you can foresee risk tolerance and potential unsafe behaviors even before making a hiring decision. Cultivating a culture of safety is further supported through self-awareness training. Our core assessment bundle provides a concise overview of work styles, values, and safety risks—all within a single brief survey! Additionally, enhance workplace safety with a comprehensive 6-week Safety training program tailored for both leaders and frontline workers, ensuring everyone is well-prepared. This holistic approach to employee evaluation and development fosters a proactive safety environment and boosts overall performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Clarabridge Yes 
Cogito Yes 
DealerSocket Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Hg Mercury CRM Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
NiCE CXone Mpower Yes 
NiCE Employee Engagement Manager (EEM) Yes 
Oracle Cloud Infrastructure Yes 
SAP CRM Yes 
Salesforce Yes 
ServiceNow Yes 
SurveyMonkey Yes 
Tableau Yes 
Workday Extend Yes 
Zendesk Yes 

Integrations

Amazon Connect No 
Clarabridge No 
Cogito No 
DealerSocket No 
Five9 No 
Genesys Cloud CX No 
Google Cloud Platform No 
Hg Mercury CRM No 
HubSpot CRM No 
HubSpot Customer Platform No 
NiCE CXone Mpower No 
NiCE Employee Engagement Manager (EEM) No 
Oracle Cloud Infrastructure No 
SAP CRM No 
Salesforce No 
ServiceNow No 
SurveyMonkey No 
Tableau No 
Workday Extend No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

TalentClick Workforce Solutions

Founded

2010

Country

Canada

Website

www.talentclick.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning Yes 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management Yes 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management No 
Timesheets No 
Training Management Yes 

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