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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

It’s time to simplify the way people work and learn at the frontline. SwipeGuide is the frontline 'how-to' platform for collaborative and connected work at scale. The clear-cut platform helps you drive operational excellence through standard work and frontline skills development, hassle-free (we promise). ✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly. ✓ Standardize 50 different ways of doing the same thing. ✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement. ✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management. → Simply put: SwipeGuide captures the know-how of the best to remove the guesswork from the rest. Every task done right. No matter who. No matter what. That’s our groove - hope you like it.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Clarabridge Yes 
Cogito Yes 
DealerSocket Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Hg Mercury CRM Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Indeavor No 
Microsoft Teams No 
NiCE CXone Mpower Yes 
NiCE Employee Engagement Manager (EEM) Yes 
Oracle Cloud Infrastructure Yes 
SAP CRM Yes 
Salesforce Yes 
Tableau Yes 
Twilio Yes 
Workday Extend Yes 
Zendesk Yes 

Integrations

Amazon Connect No 
Clarabridge No 
Cogito No 
DealerSocket No 
Five9 No 
Genesys Cloud CX No 
Hg Mercury CRM No 
HubSpot CRM No 
HubSpot Customer Platform No 
Indeavor Yes 
Microsoft Teams Yes 
NiCE CXone Mpower No 
NiCE Employee Engagement Manager (EEM) No 
Oracle Cloud Infrastructure No 
SAP CRM No 
Salesforce No 
Tableau No 
Twilio No 
Workday Extend No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$425/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

SwipeGuide

Founded

2015

Country

Netherlands

Website

swipeguide.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management Yes 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics Yes 
Safety Management Yes 
Shipping Management No 

Manufacturing Execution

Document Management Yes 
Forecasting No 
Quality Control No 
Quote Management No 
Resource Management No 
Supplier Management No 
Supply Chain Management No 
Traceability No 

Microlearning

Adaptive Learning Yes 
Asynchronous Learning Yes 
Built-In Course Authoring Yes 
Content Library Yes 
Evaluation Management Yes 
Gamification No 
Leaderboards No 
Progress Tracking Yes 
Quizzes No 
Rewards Management No 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Work Instructions

Branding & Style Sheets Yes 
Content Management System Yes 
Drag and Drop Yes 
Dynamic Tags Yes 
Employee Feedback Yes 
Guide Approval Workflows Yes 
Media Editor Yes 
Multi-Brand Publishing Yes 
Rich Text Editor Yes 
SSO (SAML) Yes 
Translations Yes 
User Management Yes 
Version Control Yes 

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