Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
Serenity is a modern AI-driven EHS platform designed to improve safety, compliance, and operational efficiency. It enables organizations to report incidents, perform inspections, and manage audits in real time. The platform uses AI to automate workflows, recommend corrective actions, and reduce manual effort. Serenity is built for frontline workers, offering intuitive mobile tools that fit seamlessly into daily operations. Safety managers benefit from faster investigations, streamlined reporting, and simplified audits. EHS leaders gain clear visibility through dashboards that surface risks and performance trends. Serenity is more than a system of record—it is a system of action. Designed with user engagement in mind, it increases adoption across teams. Built natively on ServiceNow, Serenity ensures security, scalability, and integration flexibility. The platform helps organizations create safer workplaces with measurable results.
API Access
Has API
No
API Access
Has API
No
Integrations
ServiceNow
Yes
Amazon Connect
Yes
Clarabridge
Yes
Cogito
Yes
DealerSocket
Yes
Enhesa
No
Five9
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
HubSpot CRM
Yes
Integrations
ServiceNow
Yes
Amazon Connect
No
Clarabridge
No
Cogito
No
DealerSocket
No
Enhesa
Yes
Five9
No
Genesys Cloud CX
No
Google Cloud Platform
No
HubSpot CRM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
Serenity
Country
United States
Website
www.serenityehs.com
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
Product Features
EHS Management
Audit Management
No
Corrective / Preventive Actions
No
Environmental Management
No
Environmental Risk Assessment
No
Forms Management
No
Incident Management
No
Industrial Safety Management
No
Injury Reporting
No
Inspection Management
No
MSDS
No
OSHA Recordkeeping
No
Occupational Health Management
No
Safety Risk Assessment
No
Training Management
No
Waste Management
No
Inspection
Appointment Management
No
Customer Database
No
Dispatch Management
No
Equipment Tracking
No
Photos In Reports
No
Print on Site
No
Report Templates
No
Speech Recognition
No
Subcontractor Management
No
Safety Management
Audit Management
No
Corrective / Preventive Actions
No
Incident Management
No
Injury Reporting
No
Inspection Management
No
OSHA Recordkeeping
No
Safety Risk Assessment
No
Training Management
No