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Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

Engagedly is a fast-paced, growth-oriented provider of performance management solutions and a winner. Engagedly's People + Strategy platform, which is based on decades of research and best practices, is changing performance management to achieve successful organizational outcomes around the world. Engagedly's E3 platform unifies the power of talent enablement, business strategy execution, and employee engagement into a single, easy-to-use software tool. Engagedly has more than 300+ customers around the world. They help high-performance organizations achieve people + strategy alignment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ADP TotalSource No 
Amazon Connect Yes 
BambooHR No 
DealerSocket Yes 
Five9 Yes 
Google No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
NiCE CXone Mpower Yes 
NiCE Employee Engagement Manager (EEM) Yes 
Oracle Cloud Infrastructure Yes 
SAP CRM Yes 
Salesforce Yes 
ServiceNow Yes 
SurveyMonkey Yes 
Tableau Yes 
Twilio Yes 
Unified.to No 
Workday Extend Yes 
Zendesk Yes 

Integrations

ADP TotalSource Yes 
Amazon Connect No 
BambooHR Yes 
DealerSocket No 
Five9 No 
Google Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
NiCE CXone Mpower No 
NiCE Employee Engagement Manager (EEM) No 
Oracle Cloud Infrastructure No 
SAP CRM No 
Salesforce No 
ServiceNow No 
SurveyMonkey No 
Tableau No 
Twilio No 
Unified.to Yes 
Workday Extend No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$8.33 / month / user
starts at $5000 / year
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Engagedly Inc

Founded

2015

Country

United States

Website

engagedly.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library No 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators No 
Visual Analytics Yes 

Employee Communication Tools

Activity / News Feed Yes 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging No 
Employee Directory Yes 
Event Calendar No 
File Sharing Yes 
Knowledge Management Yes 
Newsletter Management No 
Surveys & Feedback Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Employee Recognition

Goals Yes 
Leaderboards / Activity Tracking Yes 
Manager-to-Peer Recognition Yes 
Mention Management No 
Nominations No 
Peer-to-Peer Recognition Yes 
Performance Management Yes 
Rewards Catalog Yes 
Rewards Points Yes 
Social Recognition Yes 
eCards Yes 

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management No 
Feedback Management Yes 
For Call Centers No 
For Developers Yes 
For Education Yes 
For Onboarding Yes 
For Sales No 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

HR Compliance

Alerts / Notifications No 
Certifications Management No 
Communication Tools No 
Customizable HR Documents Yes 
Document Management Yes 
Records Management Yes 
Regulations Monitoring No 
Reporting / Analytics Yes 
Roles / Permissions Yes 
Version Control No 
Workflow Management Yes 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning Yes 
Compensation Management No 
Compliance Management Yes 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning Yes 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management Yes 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning No 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing No 
eCommerce No 
eLearning Companies Yes 

Mentoring

Action Item Tracking No 
Appointment Scheduling No 
Billing & Invoicing No 
Client Management No 
Course Management Yes 
Goal Management No 
Mentor Matching Yes 
Program Management Yes 
Progress Tracking Yes 

OKR

Benchmarking Yes 
Feedback Management Yes 
Goal Management Yes 
KPIs Yes 
Prioritization Yes 
Progress Tracking Yes 
Strategic Planning Yes 

Performance Management

360 Degree Feedback Yes 
Compensation Management No 
Custom Rating Scales Yes 
Customizable Templates Yes 
Individual Development Plans Yes 
On-going Performance Tracking Yes 
Peer Appraisals Yes 
Review Cycle Tracking Yes 
Self Service Portal Yes 
Self-Appraisals Yes 
Skills Assessments Yes 
Weighted Performance Measures Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Succession Planning

"What If" Scenarios No 
360 Degree Feedback Yes 
Career Development No 
Competency Scale Yes 
Employee Profile Yes 
Goal Management Yes 
Organizational Charting Yes 
Performance Management Yes 
Recruiting Management No 
Succession Management Yes 

Talent Management

Career Development Planning Yes 
Compensation Management No 
Competency Management Yes 
Employee Lifecycle Management No 
Goal Setting / Tracking Yes 
Job Description Management Yes 
Onboarding Yes 
Performance Appraisal Yes 
Recruiting Management No 
Succession Planning Yes 
Training Management Yes 

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