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support

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

Crew Enterprise connects your entire workforce, from the frontline to corporate leaders. It unifies communications, streamlines scheduling, elevates task execution, and makes operations hum. Your frontline workers have instant access to all the information they need and can engage in team discussions. Connect your 21st-century workforce with a modern communication platform, from the boardroom to breakroom. You can ensure consistent execution across your entire workforce. All teams will have real-time visibility to the progress of each other's projects. Unify tasks with communication and scheduling. To streamline your work, use templates and task assignment tools. Even the most complex organizations can achieve consistent execution. Get insights and take action at scale. Command Center is your central nervous system for your frontline workforce. Advanced safety and compliance features will protect your employees and your company.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Clarabridge Yes 
Cogito Yes 
DealerSocket Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Hg Mercury CRM Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
NiCE CXone Mpower Yes 
Oracle Cloud Infrastructure Yes 
SAP CRM Yes 
Salesforce Yes 
ServiceNow Yes 
SurveyMonkey Yes 
Tableau Yes 
Twilio Yes 
Workday Extend Yes 
Zendesk Yes 

Integrations

Amazon Connect No 
Clarabridge No 
Cogito No 
DealerSocket No 
Five9 No 
Genesys Cloud CX No 
Google Cloud Platform No 
Hg Mercury CRM No 
HubSpot CRM No 
HubSpot Customer Platform No 
NiCE CXone Mpower No 
Oracle Cloud Infrastructure No 
SAP CRM No 
Salesforce No 
ServiceNow No 
SurveyMonkey No 
Tableau No 
Twilio No 
Workday Extend No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Spearamus

Founded

2015

Country

United States

Website

crewapp.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Employee Recognition

Goals No 
Leaderboards / Activity Tracking No 
Manager-to-Peer Recognition No 
Mention Management No 
Nominations No 
Peer-to-Peer Recognition No 
Performance Management No 
Rewards Catalog No 
Rewards Points No 
Social Recognition No 
eCards No 

Employee Scheduling

Appointment Management No 
Automated Scheduling No 
Calendar Management Yes 
Employee Database Yes 
Group Scheduling Yes 
Messaging Yes 
Mobile Access Yes 
Payroll Management Yes 
Reporting/Analytics Yes 
Resource Management Yes 
Schedule Distribution Yes 
Scheduling Yes 
Shift Scheduling Yes 
Shift Swapping Yes 
Time Clock Yes 
Time Tracking Yes 
Vacation / Leave Tracking Yes 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling No 
Automated Scheduling No 
Calendar Management No 
Class Scheduling No 
Employee Scheduling No 
Facility Scheduling No 
Group Scheduling No 
Interview Scheduling No 
Meeting Room Booking No 
Multi-Location No 
Online Scheduling No 
Payment Processing No 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling No 
Room Booking Management Yes 

Time Clock

Biometric Recognition Yes 
Hourly Employee Tracking No 
Messaging Yes 
Mobile Access Yes 
Online Punch Card Yes 
Payroll Management Yes 
Punch card Yes 
Reporting/Analytics Yes 
Salaried Employee Tracking No 
Sick Leave Tracking No 
Vacation / Leave Tracking No 
Workstation Tracking No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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