Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

CommCare is the digital platform for impactful frontline work everywhere, empowering organizations to build digital solutions to better deliver services, manage clients, and collect data. Built to support the complexities and idiosyncrasies of frontline work, CommCare can meet nearly every frontline use case in any setting (including offline) at any scale, from pilot to nationwide programs. CommCare's unique value is its proven ability to deliver technology which is both highly impactful and highly scalable. More than one million Frontline Workers have used CommCare applications to deliver critical frontline services across numerous sectors. CommCare is backed by a strong evidence base, proving CommCare’s positive impact on organizational performance, frontline workers' behaviors, and client outcomes. Designed to support teams of every size and level of digital maturity, CommCare grows with an organization’s needs. Rapidly launch production ready no-code applications in minutes, with confidence that tools can be integrated into complex, at-scale ecosystems. Dimagi’s expert team delivers CommCare on an open source, professionally managed foundation which is best in its class for sustainability, support, & security.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Tableau Yes 
Amazon Connect Yes 
Cogito Yes 
DealerSocket Yes 
Emailable No 
Five9 Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Hg Mercury CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Excel No 
NiCE CXone Mpower Yes 
NiCE Employee Engagement Manager (EEM) Yes 
OpenMRS No 
Oracle Cloud Infrastructure Yes 
SurveyMonkey Yes 
Twilio Yes 
Workday Extend Yes 
Zapier No 
Zendesk Yes 

Integrations

Tableau Yes 
Amazon Connect No 
Cogito No 
DealerSocket No 
Emailable Yes 
Five9 No 
Genesys Cloud CX No 
Google Cloud Platform No 
Hg Mercury CRM No 
HubSpot Customer Platform No 
Microsoft Excel Yes 
NiCE CXone Mpower No 
NiCE Employee Engagement Manager (EEM) No 
OpenMRS Yes 
Oracle Cloud Infrastructure No 
SurveyMonkey No 
Twilio No 
Workday Extend No 
Zapier Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Billed annually
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Dimagi

Founded

2002

Country

United States

Website

commcare.dimagi.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Contact Tracing

AI Virtual Agents No 
Forms / Surveys No 
Hot Zone Alerting No 
Journey Mapping No 
Notifications No 
Proximity Tracing No 
SMS / Email / Voice Communications No 
Symptoms Reporting No 
Test Results Reporting No 
Wearable Integration No 

Alternatives

Alternatives

QEval Reviews

QEval

Etech Global Services
Kinaki Reviews

Kinaki

Salanga
GoalPlan Reviews

GoalPlan

Goalplan
CommView Reviews

CommView

@Comm
TalentBank Reviews

TalentBank

United States