Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
Move past simple points, badges, and leaderboards by leveraging diverse gaming elements and techniques that heighten excitement and engagement to effectively enhance employee involvement, learning, and overall performance. Minimize turnover and burnout by ensuring that every team member has the opportunity to shine every day while envisioning a straightforward route to achievement. Acknowledge employees promptly for their actions, processes, and contributions that lead to positive business outcomes, fostering a culture of ongoing excellence. Create and maintain enthusiasm about pursuing objectives, acquiring knowledge, and collaborating as part of a team. Recognizing that employees are not mere machines, it is crucial to instill in them a sense of worth and purpose to keep their motivation high. With Centrical, every employee has the potential to be a hero, not just the standout performers, through tailored challenges, weekly accomplishments, and evolving game narratives that clearly outline their journey towards success and personal growth. By linking specific behaviors to recognition, these actions can become ingrained habits. Centrical capitalizes on data from your business systems and compensation strategies to provide immediate rewards to employees for making the right choices, ultimately creating a more engaged and motivated workforce. This approach not only benefits individual employees but also enhances overall organizational performance and morale.
API Access
Has API
No
API Access
Has API
No
Integrations
Oracle Cloud Infrastructure
Yes
Salesforce
Yes
Adobe Advertising Cloud
No
Cogito
Yes
DealerSocket
Yes
Five9
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
Hg Mercury CRM
Yes
HubSpot Customer Platform
Yes
Integrations
Oracle Cloud Infrastructure
Yes
Salesforce
Yes
Adobe Advertising Cloud
Yes
Cogito
No
DealerSocket
No
Five9
No
Genesys Cloud CX
No
Google Cloud Platform
No
Hg Mercury CRM
No
HubSpot Customer Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
Centrical
Founded
2013
Country
United States
Website
centrical.com/platform/gamification/
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No