Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
Introducing a new era of tools designed for employee feedback and engagement. Translate the voices of your team into actionable insights that enhance business agility throughout your organization. Beaconforce serves as a comprehensive listening solution that utilizes established principles of occupational psychology to gauge workforce feelings in real-time. By leveraging Artificial Intelligence, it converts raw data into meaningful insights and facilitates effective actions. This scientific approach enables team leaders, managers, and executives to navigate through the complexities of employee sentiment, providing them with the essential answers needed to guide their organizations towards success. Our clients leverage Beaconforce to proactively eliminate barriers to performance. Equip your frontline managers to become agents of change by enabling them to stay attuned to their team's motivations and recognize when immediate action is necessary. Many leaders believe they understand their workforce, yet often they do not. Beaconforce revolutionizes the collection of employee feedback, ensuring it is readily available and easy to act upon while fostering a culture of continuous improvement. This innovation not only improves workplace dynamics but also drives overall organizational success.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
Yes
Clarabridge
Yes
Cogito
Yes
DealerSocket
Yes
Five9
Yes
Genesys Cloud CX
Yes
Hg Mercury CRM
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
NiCE CXone Mpower
Yes
Integrations
Amazon Connect
No
Clarabridge
No
Cogito
No
DealerSocket
No
Five9
No
Genesys Cloud CX
No
Hg Mercury CRM
No
HubSpot CRM
No
HubSpot Customer Platform
No
NiCE CXone Mpower
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
Beaconforce
Founded
2017
Country
United States
Website
beaconforce.com/home/
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
Product Features
360 Degree Feedback
Dashboard
No
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No