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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

Introducing a new era of tools designed for employee feedback and engagement. Translate the voices of your team into actionable insights that enhance business agility throughout your organization. Beaconforce serves as a comprehensive listening solution that utilizes established principles of occupational psychology to gauge workforce feelings in real-time. By leveraging Artificial Intelligence, it converts raw data into meaningful insights and facilitates effective actions. This scientific approach enables team leaders, managers, and executives to navigate through the complexities of employee sentiment, providing them with the essential answers needed to guide their organizations towards success. Our clients leverage Beaconforce to proactively eliminate barriers to performance. Equip your frontline managers to become agents of change by enabling them to stay attuned to their team's motivations and recognize when immediate action is necessary. Many leaders believe they understand their workforce, yet often they do not. Beaconforce revolutionizes the collection of employee feedback, ensuring it is readily available and easy to act upon while fostering a culture of continuous improvement. This innovation not only improves workplace dynamics but also drives overall organizational success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Clarabridge Yes 
Cogito Yes 
DealerSocket Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Hg Mercury CRM Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
NiCE CXone Mpower Yes 
NiCE Employee Engagement Manager (EEM) Yes 
Oracle Cloud Infrastructure Yes 
SAP CRM Yes 
Salesforce Yes 
ServiceNow Yes 
SurveyMonkey Yes 
Tableau Yes 
Twilio Yes 
Workday Extend Yes 
Zendesk Yes 

Integrations

Amazon Connect No 
Clarabridge No 
Cogito No 
DealerSocket No 
Five9 No 
Genesys Cloud CX No 
Hg Mercury CRM No 
HubSpot CRM No 
HubSpot Customer Platform No 
NiCE CXone Mpower No 
NiCE Employee Engagement Manager (EEM) No 
Oracle Cloud Infrastructure No 
SAP CRM No 
Salesforce No 
ServiceNow No 
SurveyMonkey No 
Tableau No 
Twilio No 
Workday Extend No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Beaconforce

Founded

2017

Country

United States

Website

beaconforce.com/home/

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

360 Degree Feedback

Dashboard No 
Feedback / Surveys No 
Progress Tracking No 
Question Library No 
Rater Selection No 
Self Service Portal No 
Supports External Reviewers No 

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