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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In assessing bad debts, it is crucial to recognize that they do not always indicate untrustworthy customers. To effectively manage this issue, a strategy that balances both collection and customer retention should be implemented. Higher acquisition costs can arise, making it essential to choose collection methods wisely to maintain high retention rates. Notably, achieving optimal collection outcomes does not require excessive collection expenses; instead, it allows for streamlined decision-making and process flows throughout the entire collections cycle, encompassing soft, middle, hard, and legal collection stages. Automation plays a significant role in this process, enabling the automatic dispatch of SMS messages, emails, voice calls, or printed letters. Additionally, it facilitates the efficient routing of delinquent accounts among various participants in the collection process. The automation of routine tasks performed by collection officers can be achieved through a suite of customizable web-based workspaces designed for this purpose. Furthermore, there is a robust capability to assign specific roles and responsibilities to different stakeholders within the collection hierarchy, ensuring a well-organized approach to debt management. By integrating these automated solutions, organizations can enhance their collection strategies while still prioritizing customer relationships.

Description

Our collections software stands out in the marketplace as the most advanced, leveraging genuine machine learning to help our clients enhance their collections, reduce expenses, and improve customer relations. As the only fully digital, omni-channel solution available, it has been relied upon by top lenders and agencies for over 14 years. This secure and compliant cloud-based platform ensures that the right message reaches the appropriate borrower through the most effective medium, all while keeping costs low and enhancing the customer experience. With a sophisticated strategy engine that merges robust decision tree and workflow functionalities, our software empowers you to create distinctive and engaging customer interactions that drive better collection outcomes. Furthermore, our award-winning technology continuously evolves through experience, ensuring a streamlined and effective end-to-end process for both customers and agents, ultimately maximizing the amount collected while fostering stronger relationships. This commitment to innovation and efficiency guarantees that our clients stay ahead in the competitive collections landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Scorto

Founded

2001

Country

United States

Website

www.scorto.com

Vendor Details

Company Name

Katabat

Founded

2005

Country

United States

Website

katabat.com

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer No 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management Yes 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections No 
Payment Plans Yes 
Transaction Management Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Debt Collection

Agency Management Yes 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management Yes 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training Yes 
Natural Language Processing (NLP) No 
Predictive Modeling Yes 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

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