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Description
In assessing bad debts, it is crucial to recognize that they do not always indicate untrustworthy customers. To effectively manage this issue, a strategy that balances both collection and customer retention should be implemented. Higher acquisition costs can arise, making it essential to choose collection methods wisely to maintain high retention rates. Notably, achieving optimal collection outcomes does not require excessive collection expenses; instead, it allows for streamlined decision-making and process flows throughout the entire collections cycle, encompassing soft, middle, hard, and legal collection stages. Automation plays a significant role in this process, enabling the automatic dispatch of SMS messages, emails, voice calls, or printed letters. Additionally, it facilitates the efficient routing of delinquent accounts among various participants in the collection process. The automation of routine tasks performed by collection officers can be achieved through a suite of customizable web-based workspaces designed for this purpose. Furthermore, there is a robust capability to assign specific roles and responsibilities to different stakeholders within the collection hierarchy, ensuring a well-organized approach to debt management. By integrating these automated solutions, organizations can enhance their collection strategies while still prioritizing customer relationships.
Description
The Debt Collection System is a versatile software solution available in "SaaS" format, offering comprehensive features for effective credit management. With a robust process workflow, it ensures that everything remains organized while providing real-time schedules and reports. It enhances the efficiency of management and collections through automated process management, seamless telephony integration for swift and effective phone collections, and pre-defined templates for actions such as sending communications to debtors via SMS, email, or traditional mail. Users can easily manage receipts, create repayment plans, calculate commissions, and monitor progress through detailed reporting and statistical analysis. Additionally, it allows for the assignment of cases to both internal and external operators, including debt collectors and third-party entities like law firms and agencies. The program is designed for quick implementation and comes with ongoing professional support as part of the subscription, ensuring users receive comprehensive assistance during all necessary configuration processes. This support not only streamlines the setup but also helps users maximize the system's potential for their specific needs.
API Access
Has API
API Access
Has API
Integrations
RMTrak
SAP Cloud Platform
Swascan
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Scorto
Founded
2001
Country
United States
Website
www.scorto.com
Vendor Details
Company Name
Logica Informatica
Founded
1997
Country
Italy
Website
www.logicainformatica.it/prodotti/dcsys-debt-collection-system/
Product Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Product Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management