Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In assessing bad debts, it is crucial to recognize that they do not always indicate untrustworthy customers. To effectively manage this issue, a strategy that balances both collection and customer retention should be implemented. Higher acquisition costs can arise, making it essential to choose collection methods wisely to maintain high retention rates. Notably, achieving optimal collection outcomes does not require excessive collection expenses; instead, it allows for streamlined decision-making and process flows throughout the entire collections cycle, encompassing soft, middle, hard, and legal collection stages. Automation plays a significant role in this process, enabling the automatic dispatch of SMS messages, emails, voice calls, or printed letters. Additionally, it facilitates the efficient routing of delinquent accounts among various participants in the collection process. The automation of routine tasks performed by collection officers can be achieved through a suite of customizable web-based workspaces designed for this purpose. Furthermore, there is a robust capability to assign specific roles and responsibilities to different stakeholders within the collection hierarchy, ensuring a well-organized approach to debt management. By integrating these automated solutions, organizations can enhance their collection strategies while still prioritizing customer relationships.
Description
Certeza is a platform designed for businesses in Colombia that focuses on debt collection and payment reconciliation. It efficiently manages receivables by following established business rules and facilitates communication through various channels such as WhatsApp, SMS, email, and phone calls while overseeing internal tasks. The system captures responses, commitments, and agreements, reconciles payment references with obligations, and keeps a detailed, auditable account history alongside operational reports. The implementation process begins with a carefully monitored pilot program and includes support from a dedicated Customer Success specialist. Clients are allowed to use their existing ERP, accounting systems, CRM, and payment gateways, while also retaining control over sensitive decisions. Certeza is equipped to handle preventive, administrative, and extrajudicial pre-legal collection processes. Importantly, it refrains from lending money, holding funds, repairing credit histories, initiating lawsuits, executing seizures, or offering legal representation. Pricing is based on performance and varies according to individual contracts, ensuring that clients receive tailored services that meet their specific needs. This flexibility allows organizations to effectively manage their receivables while maintaining their established practices.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Scorto
Founded
2001
Country
United States
Website
www.scorto.com
Vendor Details
Company Name
CERTEZA FINTECH S.A.S.
Founded
2026
Country
Colombia
Website
certeza.app/
Product Features
Debt Collection
Agency Management
Yes
Auto Dialer
No
Automated Notices
Yes
Callback Scheduling
Yes
Client Management
Yes
Commission Management
Yes
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
Yes
In-House Collections
No
Payment Plans
Yes
Transaction Management
Yes
Product Features
Debt Collection
Agency Management
No
Auto Dialer
No
Automated Notices
No
Callback Scheduling
No
Client Management
No
Commission Management
No
Compliance Management
No
Contact Management
No
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
No
Transaction Management
No