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Description
Amity Bots is an adaptable AI chatbot solution tailored for enterprises, designed to deliver exceptional customer experiences around the clock. By connecting with various platforms, such as LINE, Facebook, and both web and mobile applications, Amity Bots ensures effortless engagement with customers across diverse channels. The system streamlines marketing processes, customizes interactions with users, and boosts sales efficiency through automatic lead generation and qualification. Additionally, it enhances customer satisfaction by providing continuous support, minimizing repetitive inquiries, and optimizing time and cost management. Among its notable features are the ability to manage chats across multiple channels, track user profiles and context, utilize co-pilot live chat, make AI-driven decisions, offer flexible integration capabilities, and deliver in-depth analytics and reporting functionalities. Furthermore, Amity Bots supports the use of message templates, product catalogs, accommodates multiple languages, and allows for bulk import and export operations, making it a versatile tool for businesses. With these capabilities, companies can significantly improve their overall customer engagement strategy.
Description
Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots.
It is an open source project, based on the MQTT protocol for the messaging.
Main Features:
• Live Chat Widget with full multichannel experience on Web and Mobile;
• Resolution Bot to automate customer support;
• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
• Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations;
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more;
• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents;
• Dashboard with real time analytics;
• Knowledge base.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
Amity Bots Plus
Dialogflow
Docker
Drupal
Facebook
GitHub
Google Tag Manager
Joomla!
Kubernetes
Integrations
Facebook Messenger
Amity Bots Plus
Dialogflow
Docker
Drupal
Facebook
GitHub
Google Tag Manager
Joomla!
Kubernetes
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€25/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Amity Solutions
Founded
2012
Country
Thailand
Website
www.amitysolutions.com/amity-bots
Vendor Details
Company Name
Tiledesk
Founded
2020
Country
Italy
Website
tiledesk.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking