Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing a comprehensive digital platform that streamlines the entire dispute resolution journey, encompassing everything from communication with cardholders to collaboration with merchants, and managing disputes and arbitration through Mastercom and VROL. This innovative virtual fraud and dispute solution features an expertly designed chatbot capable of addressing both potential fraud scenarios and various dispute dialogues directly within your application or portal. By implementing digital case management, organizations can achieve unprecedented levels of process automation, facilitating everything from case creation and merchant collaboration to fraud reporting and bulk operations, all aimed at maximizing operational efficiency. The incorporation of data pre-filling and validation significantly reduces the likelihood of errors made by agents, while our intelligent deadline calculations and prioritized case management guarantee that no deadlines are overlooked. Transition away from outdated dispute resolution tools or costly outsourcing solutions by adopting Amiko. Experience a tenfold increase in efficiency and eliminate your dispute write-off limits. Simplifying the complexities inherent in fraud and dispute management also paves the way for seamless onboarding of new agents, ensuring that they can quickly adapt to the system.
Description
New Era ADR is an innovative digital platform designed to enhance the dispute resolution experience by providing virtual mediation and arbitration services that prioritize efficiency, fairness, and affordability. Users can easily and securely upload necessary documents, arrange meetings, and present their cases in a virtual environment facilitated by skilled neutrals, all through an intuitive, centralized interface. By employing a flat-fee pricing structure, it offers predictability in costs, removing the stress of unpredictable legal fees. The platform boasts an impressive average resolution time of under 100 days, significantly speeding up the dispute resolution process compared to conventional approaches. Additionally, it features a rank-and-strike system for selecting neutrals, empowering parties to influence their choice in the mediation or arbitration process. New Era ADR is also SOC 2 Type 2 certified, which guarantees that it upholds rigorous standards for data security and privacy. This commitment to both user experience and security demonstrates the platform's dedication to modernizing dispute resolution in an accessible manner.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Ethoca
No
Verifi
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Rivero
Country
Switzerland
Website
rivero.tech/amiko
Vendor Details
Company Name
New Era ADR
Founded
2020
Country
United States
Website
www.neweraadr.com
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No