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Average Ratings 5 Ratings

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features
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support

Description

Introducing a comprehensive digital platform that streamlines the entire dispute resolution journey, encompassing everything from communication with cardholders to collaboration with merchants, and managing disputes and arbitration through Mastercom and VROL. This innovative virtual fraud and dispute solution features an expertly designed chatbot capable of addressing both potential fraud scenarios and various dispute dialogues directly within your application or portal. By implementing digital case management, organizations can achieve unprecedented levels of process automation, facilitating everything from case creation and merchant collaboration to fraud reporting and bulk operations, all aimed at maximizing operational efficiency. The incorporation of data pre-filling and validation significantly reduces the likelihood of errors made by agents, while our intelligent deadline calculations and prioritized case management guarantee that no deadlines are overlooked. Transition away from outdated dispute resolution tools or costly outsourcing solutions by adopting Amiko. Experience a tenfold increase in efficiency and eliminate your dispute write-off limits. Simplifying the complexities inherent in fraud and dispute management also paves the way for seamless onboarding of new agents, ensuring that they can quickly adapt to the system.

Description

FUGU offers self-learning fraud prevention. FUGU's fraud-detection software tracks online payments post-purchase, as we believe that EVERY PAYMENT COUNTS! WORKING MONTH-2-MONTH - ZERO RISK, NO COMMITMENT! FUGU reduces false transaction declines by 50%, wins chargeback disputes by 60%, and identifies fraud attacks, including friendly fraud. FUGU also offers a chargeback liability shift service, covering fraud and authorization reason codes. FUGU's motto - "EVERY PAYMENT COUNTS", we offer a unique KYC system for automating verification processes and increasing its success rate to the highest rates in the industry. FUGU is a must-have solution for online payments: 1. eCommerce websites - supporting all platforms (+ Shopify app) 2. Payment getaways 3. Software as a service (recurring revenue) - ongoing risk assessment 4. Investments \ exchanges (for accepting investors' deposits) 5. Gaming\Casino 6. Banks, creditcards, etc 7. Chargebcks guarantee FUGU support all eCommerce platform and offer: 1. Shopify fraud detection and prevention app 2. Woocommerce fraud detection & prevention 3. Magento fraud prevention & detection 4. Bigcommerce fraud detection & prevention 5. Wix fraud detection

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BigCommerce No 
Ethoca Yes 
Gmail No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
LivePerson No 
LoanPro No 
Magento No 
PrestaShop No 
Promise2Pay No 
Re:amaze No 
Shopify No 
Squarespace No 
VTEX No 
Verifi Yes 
Wix No 
WooCommerce No 
Zendesk Chat No 

Integrations

BigCommerce Yes 
Ethoca No 
Gmail Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
LivePerson Yes 
LoanPro Yes 
Magento Yes 
PrestaShop Yes 
Promise2Pay Yes 
Re:amaze Yes 
Shopify Yes 
Squarespace Yes 
VTEX Yes 
Verifi No 
Wix Yes 
WooCommerce Yes 
Zendesk Chat Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99
Decision support (fraud detection) - free up to 300 orders \ per month, next plan $99, and so on.

Chargeback liability - starting at 0.0025\transaction

KYC - Individual pricing per client's needs
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Rivero

Country

Switzerland

Website

rivero.tech/amiko

Vendor Details

Company Name

FUGU Risk

Founded

2018

Country

Israel

Website

bit.ly/39DMjF0

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Product Features

Chargeback Management

Chargeback Dispute Management Yes 
Chargeback Insurance Yes 
Chargeback Prevention Yes 
Chargeback Recovery Yes 
For Banks / Issuers Yes 
For Merchants Yes 
For Suppliers / Manufacturers / Distributors Yes 
Fraud Detection Yes 
Reporting / Analytics Yes 

Financial Risk Management

Compliance Management No 
Credit Risk Management No 
For Hedge Funds No 
Liquidity Analysis No 
Loan Portfolio Management No 
Market Risk Management No 
Operational Risk Management No 
Portfolio Management No 
Portfolio Modeling No 
Risk Analytics Benchmarks No 
Stress Tests No 
Value At Risk Calculation No 

Fraud Detection

Access Security Management Yes 
Check Fraud Monitoring Yes 
Custom Fraud Parameters Yes 
For Banking Yes 
For Crypto Yes 
For Insurance Industry Yes 
For eCommerce Yes 
Internal Fraud Monitoring Yes 
Investigator Notes Yes 
Pattern Recognition Yes 
Transaction Approval Yes 

KYC

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