Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing a comprehensive digital platform that streamlines the entire dispute resolution journey, encompassing everything from communication with cardholders to collaboration with merchants, and managing disputes and arbitration through Mastercom and VROL. This innovative virtual fraud and dispute solution features an expertly designed chatbot capable of addressing both potential fraud scenarios and various dispute dialogues directly within your application or portal. By implementing digital case management, organizations can achieve unprecedented levels of process automation, facilitating everything from case creation and merchant collaboration to fraud reporting and bulk operations, all aimed at maximizing operational efficiency. The incorporation of data pre-filling and validation significantly reduces the likelihood of errors made by agents, while our intelligent deadline calculations and prioritized case management guarantee that no deadlines are overlooked. Transition away from outdated dispute resolution tools or costly outsourcing solutions by adopting Amiko. Experience a tenfold increase in efficiency and eliminate your dispute write-off limits. Simplifying the complexities inherent in fraud and dispute management also paves the way for seamless onboarding of new agents, ensuring that they can quickly adapt to the system.
Description
Enhance the management of Reg E disputes by employing process automation, compliant letters, and digital signatures, achieving a remarkable 90% reduction in processing time. Improve the efficiency of CIP, CDD, and Loan exception management through automated deadline reminders, eLists, and compliant correspondence to significantly shorten correction processing times. FINBOA provides banks and credit unions with the tools necessary to modernize their back-office operations, maximizing efficiency, ensuring compliance, and enhancing the customer experience, all while lowering costs and mitigating reputational risks. With a comprehensive cloud-based automation platform and a suite of quick-to-implement, user-friendly, and cost-effective workflow solutions, FINBOA makes it feasible for organizations to embrace process automation seamlessly. This innovative approach not only streamlines operations but also positions financial institutions to respond swiftly to evolving regulatory demands.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Ethoca
No
Verifi
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Rivero
Country
Switzerland
Website
rivero.tech/amiko
Vendor Details
Company Name
FINBOA
Founded
2016
Country
United States
Website
www.finboa.com/en/home
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No