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Average Ratings 0 Ratings

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Description

Our natural language processing technology efficiently reveals insights from vast amounts of text with an unparalleled level of accuracy in the market, while offering the adaptability to fit seamlessly into your unique business and operational workflows. You can achieve significant and consistent outcomes with this approach. A considerable number of our deployed models exceed 90% in both precision and recall, standing in stark contrast to the industry's average of 68%. This remarkable performance explains why Amenity's NLP is relied upon by major organizations across various sectors. It focuses on extracting relevant information while filtering out irrelevant noise. Our NLP processes, refines, and organizes text from millions of documents, converting them into actionable insights for your business. It assesses the context and significance of text, recognizing shifts in meaning from individual phrases to broader paragraphs. Additionally, it allows you to transform any text source into tailored industry analyses and sentiments linked to business activities, providing clarity on the reasons behind the outcomes. With a commitment to transparency, our NLP is customizable to meet your specific needs and adapt to any environment. Ultimately, this ensures you receive the insights that matter most to your business.

Description

• Identify Themes • Illustrate Findings • Sentiment Analysis by Topic • Enhanced by Collaborative AI Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data. The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses. Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Quickwork

Integrations

Quickwork

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amenity Analytics

Country

United States

Website

www.AmenityAnalytics.com

Vendor Details

Company Name

Caplena

Founded

2017

Country

Switzerland

Website

caplena.com/en/

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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