Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.
Description
openCRX serves as your sophisticated private cloud solution, featuring cutting-edge customer relationship management (CRM), calendaring, and issue tracking capabilities, making it a premium open-source option. It is essential to identify and evaluate your core business processes and how they interface with the CRM application. This involves outlining functional requirements and recognizing opportunities for optimization and automation, along with understanding the systems and their interconnections. Establishing a shared terminology, documenting business logic, and crafting a tailored blueprint for success are crucial steps in developing a CRM solution that aligns with your business needs. At CRIXP, we possess the expertise needed to seamlessly integrate openCRX with all pertinent systems, and we will collaborate closely with your IT specialists to determine the most effective integration strategy for your specific environment. By doing so, we ensure that your CRM implementation is not only efficient but also fully aligned with your business objectives.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Elemental
Yes
CereTax
Yes
IBM InfoSphere Optim Data Privacy
Yes
Interlink Software
Yes
Junos Traffic Vision
Yes
Magma
Yes
Soft-ex
Yes
TEOCO SmartHub Analytics
Yes
TechSee
Yes
viisights
Yes
Integrations
AWS Elemental
No
CereTax
No
IBM InfoSphere Optim Data Privacy
No
Interlink Software
No
Junos Traffic Vision
No
Magma
No
Soft-ex
No
TEOCO SmartHub Analytics
No
TechSee
No
viisights
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Amdocs
Founded
1982
Country
United States
Website
www.amdocs.com
Vendor Details
Company Name
CRIXP
Founded
2003
Country
Switzerland
Website
www.crixp.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes