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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.

Description

SunTec Xelerate is a renowned platform built on cloud-native and microservices architecture that empowers businesses to take control of the customer experience by establishing a robust engagement system coupled with superior product management, enterprise pricing, revenue oversight, and partner ecosystem facilitation. Acting as a business-centric intermediary, it harmonizes the internal technological framework to support a seamless shift from a product-oriented approach to a more agile, customer-centric model. The platform enables organizations to develop and package products effectively, implement relationship-driven pricing methods, prevent revenue loss, customize specific deals, incorporate partner offerings, and monitor the revenue and profitability of all products throughout the enterprise value chain. With its design being independent of data, the SunTec Xelerate APIs offer remarkable flexibility and adaptability, making them applicable in various contexts. This versatility allows businesses to tailor their strategies and offerings to meet the unique needs of their customers and market demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Elemental Yes 
CereTax Yes 
IBM InfoSphere Optim Data Privacy Yes 
Interlink Software Yes 
Junos Traffic Vision Yes 
Magma Yes 
Soft-ex Yes 
TEOCO SmartHub Analytics Yes 
TechSee Yes 
Vertex No 
viisights Yes 

Integrations

AWS Elemental No 
CereTax No 
IBM InfoSphere Optim Data Privacy No 
Interlink Software No 
Junos Traffic Vision No 
Magma No 
Soft-ex No 
TEOCO SmartHub Analytics No 
TechSee No 
Vertex Yes 
viisights No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Amdocs

Founded

1982

Country

United States

Website

www.amdocs.com

Vendor Details

Company Name

SunTec Business Solutions

Founded

1990

Country

India

Website

www.suntecgroup.com/suntec-xelerate/

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union No 
Investment Banking Yes 
Multi-Branch Yes 
Online Banking No 
Private Banking Yes 
Retail Banking Yes 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Billing and Invoicing

Billing Portal Yes 
Contact Database Yes 
Contingency Billing No 
Customer Portal No 
Customizable Invoices No 
Dunning Management Yes 
Hourly Billing No 
Invoice History No 
Mobile Payments No 
Multi-Currency No 
Online Invoicing No 
Online Payments No 
Payment Processing Yes 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator Yes 

Pricing Optimization

Channel Analysis No 
Competing Product Analysis No 
Forecasting No 
Market Analysis No 
Multi-Store Management No 
Price List Management No 
Price Optimization Automation No 
Pricing Analytics No 
Profitability Analysis No 
Scenario Planning No 

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