Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.
Description
Satisfy all your BSS and OCS requirements with Telgoo5, a comprehensive cloud-based SaaS platform designed to serve Cable and Internet service providers, mobile operators, mobile virtual network operators, enablers, and aggregators. This modular solution includes an Omni Channel CRM, billing system, online charging capabilities, and a payment engine, supporting many leading brands in the telecom sector. Curious about how we can assist you? The Telgoo 5 platform empowers various players within the Mobile Virtual Network ecosystem, enabling your business to enhance customer satisfaction and foster revenue expansion. How does our system operate? Our billing and operation support system streamlines your processes by customizing to your specific needs. Explore some of its key features: advanced AI integration that predicts your needs proactively, seamless integration with leading carriers, hosting on AWS for reliability, and straightforward APIs to meet emerging demands efficiently. Additionally, our platform is designed to scale alongside your business, ensuring you remain competitive in this rapidly evolving industry.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AWS Elemental
Yes
CereTax
Yes
Didux.io
No
IBM InfoSphere Optim Data Privacy
Yes
Interlink Software
Yes
Junos Traffic Vision
Yes
Magma
Yes
Soft-ex
Yes
TEOCO SmartHub Analytics
Yes
TechSee
Yes
Integrations
AWS Elemental
No
CereTax
No
Didux.io
Yes
IBM InfoSphere Optim Data Privacy
No
Interlink Software
No
Junos Traffic Vision
No
Magma
No
Soft-ex
No
TEOCO SmartHub Analytics
No
TechSee
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Amdocs
Founded
1982
Country
United States
Website
www.amdocs.com
Vendor Details
Company Name
Telgoo5
Country
United States
Website
www.telgoo5.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Billing and Provisioning
Billing & Invoicing
No
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No