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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.

Description

KX Insights serves as a cloud-native platform that provides essential real-time performance analytics and actionable intelligence continuously. By utilizing advanced techniques such as complex event processing, rapid analytics, and machine learning interfaces, it facilitates swift decision-making and automates responses to events in mere fractions of a second. The migration to the cloud encompasses not only storage and computational flexibility but also includes a comprehensive array of elements: data, tools, development, security, connectivity, operations, and maintenance. KX empowers organizations to harness this cloud capability, enabling them to make more informed and insightful decisions by seamlessly integrating real-time analytics into their operational frameworks. Additionally, KX Insights adheres to industry standards, promoting openness and interoperability with diverse technologies, which accelerates the delivery of insights in a cost-effective manner. Its architecture is based on microservices, designed for efficiently capturing, storing, and processing high-volume and high-velocity data utilizing established cloud standards, services, and protocols, ensuring optimal performance and scalability. This innovative approach not only enhances operational efficiency but also positions businesses to adapt swiftly to changing market dynamics.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Elemental Yes 
CereTax Yes 
IBM InfoSphere Optim Data Privacy Yes 
Interlink Software Yes 
Junos Traffic Vision Yes 
Magma Yes 
Soft-ex Yes 
TEOCO SmartHub Analytics Yes 
TechSee Yes 
WEKA No 
viisights Yes 

Integrations

AWS Elemental No 
CereTax No 
IBM InfoSphere Optim Data Privacy No 
Interlink Software No 
Junos Traffic Vision No 
Magma No 
Soft-ex No 
TEOCO SmartHub Analytics No 
TechSee No 
WEKA Yes 
viisights No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amdocs

Founded

1982

Country

United States

Website

www.amdocs.com

Vendor Details

Company Name

KX

Founded

1993

Country

United States

Website

kx.com/kx-insights/

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Streaming Analytics

Data Enrichment No 
Data Wrangling / Data Prep No 
Multiple Data Source Support No 
Process Automation No 
Real-time Analysis / Reporting No 
Visualization Dashboards No 

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