Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.
Description
KX Insights serves as a cloud-native platform that provides essential real-time performance analytics and actionable intelligence continuously. By utilizing advanced techniques such as complex event processing, rapid analytics, and machine learning interfaces, it facilitates swift decision-making and automates responses to events in mere fractions of a second. The migration to the cloud encompasses not only storage and computational flexibility but also includes a comprehensive array of elements: data, tools, development, security, connectivity, operations, and maintenance. KX empowers organizations to harness this cloud capability, enabling them to make more informed and insightful decisions by seamlessly integrating real-time analytics into their operational frameworks. Additionally, KX Insights adheres to industry standards, promoting openness and interoperability with diverse technologies, which accelerates the delivery of insights in a cost-effective manner. Its architecture is based on microservices, designed for efficiently capturing, storing, and processing high-volume and high-velocity data utilizing established cloud standards, services, and protocols, ensuring optimal performance and scalability. This innovative approach not only enhances operational efficiency but also positions businesses to adapt swiftly to changing market dynamics.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Elemental
Yes
CereTax
Yes
IBM InfoSphere Optim Data Privacy
Yes
Interlink Software
Yes
Junos Traffic Vision
Yes
Magma
Yes
Soft-ex
Yes
TEOCO SmartHub Analytics
Yes
TechSee
Yes
WEKA
No
Integrations
AWS Elemental
No
CereTax
No
IBM InfoSphere Optim Data Privacy
No
Interlink Software
No
Junos Traffic Vision
No
Magma
No
Soft-ex
No
TEOCO SmartHub Analytics
No
TechSee
No
WEKA
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Amdocs
Founded
1982
Country
United States
Website
www.amdocs.com
Vendor Details
Company Name
KX
Founded
1993
Country
United States
Website
kx.com/kx-insights/
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Streaming Analytics
Data Enrichment
No
Data Wrangling / Data Prep
No
Multiple Data Source Support
No
Process Automation
No
Real-time Analysis / Reporting
No
Visualization Dashboards
No