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Description
Amber is a bot designed to enhance employee experience by engaging with remote staff to identify those who may be feeling disconnected. Utilizing our Employee Experience Framework™, which has been meticulously crafted through extensive research by our People Scientists, Amber asks insightful questions at strategic moments. With advanced sentiment analysis capabilities, she communicates with employees in a personalized and timely fashion, accurately interpreting their emotions and providing empathetic responses that help you gain a deeper understanding of their experiences. Receive actionable insights about employee engagement straight to your inbox in real time. Explore our comprehensive dashboard to monitor your organization’s dynamics and continually assess your company culture. Attract top-tier talent by refining your hiring process, minimizing early turnover, and ensuring your new employees are set up for success. Gain insights into employee sentiments during critical milestones and transform disengaged individuals into enthusiastic advocates for your organization. Choose from over 17 customizable, plug-and-play templates to tailor your approach. By leveraging these tools, you can foster a thriving workplace culture that values every employee's voice.
Description
The Happ Customer Experience Management Platform empowers businesses to swiftly comprehend and respond to customer insights. Recognizing that each business is distinct, we ensure that your customer experience management approach reflects that uniqueness. With Happ, you have the ability to customize your process for gathering insights. The advantages of a personalized Customer Experience management platform extend beyond merely fostering immediate, tactical enhancements; they also support strategic planning and the long-term initiatives that lead to increased returns on investment. Happ facilitates the measurement of essential customer experiences, enabling you to boost customer retention, enhance employee engagement, and drive revenue growth. Effective customer experience management enhances overall business performance by clarifying customer expectations and identifying key factors contributing to their satisfaction, thus helping you prioritize actions and minimize investment risks. Additionally, you can effortlessly collect actionable data throughout the customer journey from various channels, making informed decisions easier and more effective.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
inFeedo
Founded
2013
Country
India
Website
www.infeedo.com
Vendor Details
Company Name
Happ Consulting Services
Founded
2015
Country
United Kingdom
Website
www.happcons.com
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis