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features
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Description

Amber is a bot designed to enhance employee experience by engaging with remote staff to identify those who may be feeling disconnected. Utilizing our Employee Experience Framework™, which has been meticulously crafted through extensive research by our People Scientists, Amber asks insightful questions at strategic moments. With advanced sentiment analysis capabilities, she communicates with employees in a personalized and timely fashion, accurately interpreting their emotions and providing empathetic responses that help you gain a deeper understanding of their experiences. Receive actionable insights about employee engagement straight to your inbox in real time. Explore our comprehensive dashboard to monitor your organization’s dynamics and continually assess your company culture. Attract top-tier talent by refining your hiring process, minimizing early turnover, and ensuring your new employees are set up for success. Gain insights into employee sentiments during critical milestones and transform disengaged individuals into enthusiastic advocates for your organization. Choose from over 17 customizable, plug-and-play templates to tailor your approach. By leveraging these tools, you can foster a thriving workplace culture that values every employee's voice.

Description

The Happ Customer Experience Management Platform empowers businesses to swiftly comprehend and respond to customer insights. Recognizing that each business is distinct, we ensure that your customer experience management approach reflects that uniqueness. With Happ, you have the ability to customize your process for gathering insights. The advantages of a personalized Customer Experience management platform extend beyond merely fostering immediate, tactical enhancements; they also support strategic planning and the long-term initiatives that lead to increased returns on investment. Happ facilitates the measurement of essential customer experiences, enabling you to boost customer retention, enhance employee engagement, and drive revenue growth. Effective customer experience management enhances overall business performance by clarifying customer expectations and identifying key factors contributing to their satisfaction, thus helping you prioritize actions and minimize investment risks. Additionally, you can effortlessly collect actionable data throughout the customer journey from various channels, making informed decisions easier and more effective.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

inFeedo

Founded

2013

Country

India

Website

www.infeedo.com

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

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