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Description

Amazon WorkSpaces is a secure and managed Desktop-as-a-Service (DaaS) offering that allows users to quickly set up either Windows or Linux desktops within minutes, enabling rapid scalability to provide thousands of desktops for employees around the world. This service operates on a flexible payment model, allowing users to choose between monthly or hourly rates for the WorkSpaces they deploy, leading to cost savings when compared to conventional desktop setups and on-premises Virtual Desktop Infrastructure (VDI) options. By utilizing Amazon WorkSpaces, organizations can remove the challenges associated with managing hardware, operating system versions, patches, and VDI, thereby streamlining their desktop delivery strategies. Users benefit from a fast and responsive desktop experience that is accessible from any location, at any time, and on various supported devices. Moreover, Amazon WorkSpaces empowers contact center agents to operate from any location, ensuring they have a secure and user-friendly interface for their work. This flexibility not only enhances productivity but also contributes to a more adaptable workforce.

Description

Unlock the full capabilities of your workforce by leveraging top-tier collaboration tools from Microsoft and Cisco, seamlessly integrated with Evolve IP’s award-winning enterprise voice and communication services. Our customized Purpose-Built® solution is designed specifically for your organization, significantly enhancing employee productivity and fostering greater operational efficiency. With Evolve IP Desktop Services, including DaaS, RMM, ITaaS, and more, your team can work remotely while IT teams effortlessly manage, secure, and update devices and applications for all employees. Elevate your customer service experience with Evolve IP's renowned omnichannel contact center solution, which has been recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years, boasting the highest client recommendation score among all evaluated vendors. This tailored communications and contact center platform will be uniquely crafted to meet the specific needs of your business, ensuring a seamless and effective communication experience. By choosing Evolve IP, you're not just investing in technology; you're enhancing the overall performance and satisfaction of your entire organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS App Mesh
AWS Directory Service
AWS Marketplace
Act!
Amazon Web Services (AWS)
FortiSandbox
Google Contacts
Liquidware
Microsoft 365
Microsoft Teams
NetSuite
Rocketbot
Salesforce
Sugar Sell
Verint Workforce Engagement
Zendesk
eG Enterprise

Integrations

AWS App Mesh
AWS Directory Service
AWS Marketplace
Act!
Amazon Web Services (AWS)
FortiSandbox
Google Contacts
Liquidware
Microsoft 365
Microsoft Teams
NetSuite
Rocketbot
Salesforce
Sugar Sell
Verint Workforce Engagement
Zendesk
eG Enterprise

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/workspaces/

Vendor Details

Company Name

Evolve IP

Founded

2011

Country

United States

Website

www.evolveip.net

Product Features

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

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