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Description

Amazon WorkSpaces is a secure and managed Desktop-as-a-Service (DaaS) offering that allows users to quickly set up either Windows or Linux desktops within minutes, enabling rapid scalability to provide thousands of desktops for employees around the world. This service operates on a flexible payment model, allowing users to choose between monthly or hourly rates for the WorkSpaces they deploy, leading to cost savings when compared to conventional desktop setups and on-premises Virtual Desktop Infrastructure (VDI) options. By utilizing Amazon WorkSpaces, organizations can remove the challenges associated with managing hardware, operating system versions, patches, and VDI, thereby streamlining their desktop delivery strategies. Users benefit from a fast and responsive desktop experience that is accessible from any location, at any time, and on various supported devices. Moreover, Amazon WorkSpaces empowers contact center agents to operate from any location, ensuring they have a secure and user-friendly interface for their work. This flexibility not only enhances productivity but also contributes to a more adaptable workforce.

Description

Centricity is a robust platform leveraging AWS services to deliver its offerings. It primarily emphasizes three key AWS services: Amazon Workspaces, Amazon AppStream, Amazon Elemental/Media Services, and Amazon Connect. By utilizing Centricity, users can harness the capabilities of Amazon Web Services without needing to possess in-depth technical knowledge of intricate cloud systems. Our platform simplifies these services for business users, allowing them to add significant value to their operations without requiring a specialized engineering team to develop and manage sophisticated solutions. The Centricity framework is built on foundational services provided by Amazon Web Services, empowering end users with next-generation technology. Additionally, the Orchestrator component automates essential yet often neglected manual tasks within businesses. Its scheduling and workflow engine plays a vital role in streamlining tedious processes, ultimately enhancing overall efficiency. This automation not only saves time but also allows businesses to focus on strategic initiatives rather than getting bogged down by routine tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
AWS App Mesh Yes 
AWS Directory Service Yes 
AWS Marketplace Yes 
DocSpera No 
FortiSandbox Yes 
Liquidware Yes 
MedEvolve No 
Mercury Medical No 
Numecent Cloudpager Yes 
Rocketbot Yes 
W2 Mate Yes 
eG Enterprise Yes 

Integrations

Amazon Web Services (AWS) Yes 
AWS App Mesh No 
AWS Directory Service No 
AWS Marketplace No 
DocSpera Yes 
FortiSandbox No 
Liquidware No 
MedEvolve Yes 
Mercury Medical Yes 
Numecent Cloudpager No 
Rocketbot No 
W2 Mate No 
eG Enterprise No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/workspaces/

Vendor Details

Company Name

Cloudhesive

Founded

2014

Country

United States

Website

www.cloudhesive.com/amazon-workspaces-amazon-connect-euc-products-centricity/

Product Features

Desktop as a Service (DaaS)

Admin Console No 
Application Management No 
BYOL Management No 
Backup & Recovery No 
Cloud Encryption No 
Device Management No 
File Management No 
GPU Virtualization No 
Multi-Factor Authentication No 
Policy Management No 
Single Sign On No 
User Provisioning No 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Virtual Desktop (VDI)

Desktop-as-a-Service Yes 
Load Balancing No 
Multi-Device Support Yes 
Multi-Factor Authentication Yes 
Permissions / Access Controls No 
Self Service Portal No 
Third Party Integration Yes 

Product Features

Cloud Management

Access Control Yes 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval Yes 

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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