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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Amazon Transcribe simplifies the integration of speech-to-text features for developers looking to enhance their applications. Analyzing and searching audio data presents significant challenges for computers, making it essential to convert spoken words into written format for effective usage in various applications. Traditionally, businesses had to collaborate with transcription services that imposed costly contracts and were complicated to integrate with existing technology, making the transcription process cumbersome. Moreover, many of these services relied on outdated technologies that struggled to handle specific situations, such as the low-quality audio typical in contact center environments, leading to decreased accuracy. In contrast, Amazon Transcribe utilizes an advanced deep learning technique known as automatic speech recognition (ASR) to convert speech into text efficiently and with high precision. This service is versatile, allowing for the transcription of customer service interactions, the automation of subtitling, and the creation of metadata for media files, ultimately resulting in a comprehensive and searchable archive of content. With its user-friendly design and robust capabilities, Amazon Transcribe stands out as an essential tool for developers aiming to enhance the functionality of their applications.

Description

A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS AI Services Yes 
AWS App Mesh Yes 
Amazon Ads Yes 
Amazon AppFlow Yes 
Amazon Augmented AI (A2I) Yes 
Amazon Aurora Yes 
Amazon Care Yes 
Amazon Chime Yes 
Amazon CloudFront Yes 
Amazon CloudSearch Yes 
Amazon Kendra Yes 
Amazon Redshift Yes 
Amazon S3 Yes 
Amazon SES Yes 
Amazon SimpleDB Yes 
Amazon Sumerian Yes 
Beedeez Yes 
Orange Logic OrangeDAM Yes 
PingPong Yes 
n8n Yes 

Integrations

AWS AI Services No 
AWS App Mesh No 
Amazon Ads No 
Amazon AppFlow No 
Amazon Augmented AI (A2I) No 
Amazon Aurora No 
Amazon Care No 
Amazon Chime No 
Amazon CloudFront No 
Amazon CloudSearch No 
Amazon Kendra No 
Amazon Redshift No 
Amazon S3 No 
Amazon SES No 
Amazon SimpleDB No 
Amazon Sumerian No 
Beedeez No 
Orange Logic OrangeDAM No 
PingPong No 
n8n No 

Pricing Details

$0.00013
per second
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/transcribe/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/speech-analytics/

Product Features

Transcription

AI / Machine Learning No 
Annotations No 
Audio/Video File Upload No 
Automatic Transcription No 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search No 
Multi-Language Support No 
Natural Language Processing (NLP) No 
Playback Controls No 
Speech Recognition No 
Subtitles No 
Text Editor No 
Timecoding No 

Product Features

Speech Analytics

Automatic Transcription Yes 
Call Center Management Yes 
Call Recording Yes 
Customer Experience Management Yes 
Data Security No 
Natural Language Processing No 
Predictive Analytics Yes 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback Yes 

Alternatives

Alternatives