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Description
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Description
Mastek icxPro is an innovative, cloud-native platform designed for managing customer experiences, utilizing advanced AI, machine learning, and natural-language processing to enable businesses to consistently evaluate, comprehend, and ethically engage with consumer behaviors. It enhances omnichannel self-service, automates campaign orchestration, and provides real-time insights that support seamless interactions between humans and agents, along with holistic journey-automation tools aimed at creating personalized customer experiences. With its robust AI-driven analytics engine, icxPro expedites the creation of production-ready generative-AI applications, allowing for quicker deployment of industry-specific solutions and improved stakeholder engagement. Among its extensive features are intelligent customer experience automation, comprehensive campaign management, decision-support dashboards, tailored product-development strategies based on data analysis, reduced costs in market research, and top-tier security controls for enterprises. This platform not only streamlines customer interactions but also empowers businesses to stay ahead in a competitive landscape.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Bedrock
Yes
Amazon Comprehend
Yes
Amazon QuickSight
Yes
Amazon Textract
Yes
BambooHR
Yes
Box
Yes
Google Chrome
Yes
Jira
Yes
Microsoft 365
Yes
Microsoft Edge
Yes
Integrations
Amazon Bedrock
No
Amazon Comprehend
No
Amazon QuickSight
No
Amazon Textract
No
BambooHR
No
Box
No
Google Chrome
No
Jira
No
Microsoft 365
No
Microsoft Edge
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/quicksuite/
Vendor Details
Company Name
Mastek
Founded
1982
Country
United Kingdom
Website
www.mastek.com/products/platforms-and-innovation/mastek-icxpro/
Product Features
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
