Compare Amazon Nova Act vs. ServiceNow AI Agents in 2025

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Description

The Amazon Nova Act is an innovative AI framework created to execute various functions within web browsers, facilitating the creation of agents that can handle tasks like submitting out-of-office notifications, managing calendar entries, and configuring 'away from office' emails. Unlike conventional large language models that mainly focus on producing text-based responses, Nova Act is dedicated to performing actions in digital spaces. The SDK associated with Nova Act empowers developers to break down intricate workflows into manageable and dependable commands (such as searching, processing checkouts, or responding to on-screen queries) while allowing for the addition of comprehensive instructions when needed. Furthermore, it offers support for API interactions and enables direct manipulation of browsers via Playwright, significantly improving overall reliability. Developers have the flexibility to incorporate Python scripts, allowing for the inclusion of tests, breakpoints, assertions, or even thread pools to optimize the handling of web page loading times. This capability ensures that developers can create more efficient and responsive web applications tailored to user needs.

Description

ServiceNow's AI Agents are self-sufficient systems integrated into the Now Platform, aimed at executing repetitive tasks that were once managed by human workers. These agents engage with their surroundings to gather information, make informed decisions, and carry out tasks, leading to improved efficiency over time. By utilizing specialized large language models along with a powerful reasoning engine, they gain a comprehensive understanding of various business contexts, which fosters ongoing enhancements in performance. Functioning natively across diverse workflows and data platforms, AI Agents promote complete automation, thereby increasing team productivity by coordinating workflows, integrations, and actions within the organization. Companies have the option to implement pre-existing AI agents or create personalized ones to meet their unique requirements, all while operating smoothly on the Now Platform. This seamless integration not only streamlines processes but also enables employees to devote their attention to more strategic initiatives by relieving them of mundane tasks, ultimately driving innovation and growth within the organization. As a result, the implementation of AI Agents represents a significant step towards transforming workplace efficiency.