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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Minimize false positives and leverage machine learning (ML) to effectively identify anomalies in business performance indicators. Investigate the underlying causes of these anomalies by clustering similar outliers together for analysis. Provide a summary of these root causes and prioritize them based on their impact. Ensure a smooth integration with AWS databases, storage services, and external SaaS platforms for comprehensive metrics monitoring and anomaly detection. Set up automated alerts and responses tailored to the detection of anomalies. Utilize Lookout for Metrics, which employs ML to both discover and analyze anomalies in business and operational datasets. The challenge of recognizing unexpected anomalies is compounded by the limitations of traditional manual methods that are prone to errors. Lookout for Metrics simplifies the detection and diagnosis of data inconsistencies without requiring any expertise in artificial intelligence (AI). Monitor irregular fluctuations in subscriptions, conversion rates, and revenue to remain vigilant about sudden market shifts, ultimately enhancing strategic decision-making capabilities. By adopting these advanced techniques, businesses can improve their overall performance management and response strategies.

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Lambda Yes 
Amazon CloudWatch Yes 
Amazon Redshift Yes 
Amazon S3 Yes 
Amazon Simple Notification Service (SNS) Yes 
Dixa No 
Freshdesk No 
Google Play No 
Gorgias No 
Intercom No 
Slack No 
SurveyMonkey Apply No 
Tripadvisor No 
Trustpilot No 
Zendesk No 
Zonka Feedback No 

Integrations

AWS Lambda No 
Amazon CloudWatch No 
Amazon Redshift No 
Amazon S3 No 
Amazon Simple Notification Service (SNS) No 
Dixa Yes 
Freshdesk Yes 
Google Play Yes 
Gorgias Yes 
Intercom Yes 
Slack Yes 
SurveyMonkey Apply Yes 
Tripadvisor Yes 
Trustpilot Yes 
Zendesk Yes 
Zonka Feedback Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/lookout-for-metrics/

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Product Features

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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Alternatives

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