Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Amazon DevOps Guru leverages machine learning technology to enhance the operational efficiency and reliability of applications. This service identifies unusual behaviors that stray from standard operational patterns, allowing teams to pinpoint potential operational errors before they impact users. By utilizing machine learning models informed by years of data from Amazon.com and AWS Operational Excellence, DevOps Guru can recognize anomalous behaviors in applications, such as spikes in latency, rising error rates, and resource constraints. Furthermore, it plays a crucial role in spotting significant errors that may lead to service disruptions. Upon detecting a critical issue, DevOps Guru promptly issues an alert and supplies a comprehensive summary of the associated anomalies, potential root causes, and contextual information regarding the timing and location of the problem, thereby facilitating quicker resolution and minimizing downtime. This proactive approach not only helps maintain service quality but also empowers teams to respond effectively to incidents.
Description
storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS AI Services
Yes
AWS App Mesh
Yes
AWS App2Container
Yes
Amazon Web Services (AWS)
Yes
Google Cloud Contact Center AI
No
IBM watsonx Assistant
No
Operata
No
Integrations
AWS AI Services
No
AWS App Mesh
No
AWS App2Container
No
Amazon Web Services (AWS)
No
Google Cloud Contact Center AI
Yes
IBM watsonx Assistant
Yes
Operata
Yes
Pricing Details
$0.0028 per resource per hour
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/es/devops-guru/
Vendor Details
Company Name
Content Guru
Founded
2005
Country
United Kingdom
Website
www.contentguru.com
Product Features
DevOps
Approval Workflow
No
Dashboard
No
KPIs
No
Policy Management
No
Portfolio Management
No
Prioritization
No
Release Management
No
Timeline Management
No
Troubleshooting Reports
No
Machine Learning
Deep Learning
No
ML Algorithm Library
No
Model Training
No
Natural Language Processing (NLP)
No
Predictive Modeling
No
Statistical / Mathematical Tools
No
Templates
No
Visualization
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No