Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Rapid, all-encompassing primary and urgent care services are available around the clock for your employees and their families. Recognizing that the needs of your workforce are evolving swiftly, Amazon Care's innovative healthcare model is designed to address these changes head-on. We are broadening our reach to provide virtual-first primary and urgent care to a growing number of Amazon employees, their families, and employers across the United States. Don't miss the film highlighting our exciting expansion efforts. Amazon Care centers around your lifestyle, accommodating your schedule and needs. Access care instantly, any time of day or night, including weekends and holidays. Enjoy at-home follow-up services for lab work, tests, and treatments, along with contact-free prescription deliveries directly to your home. Experience meaningful interactions with your dedicated team of doctors, nurse practitioners, and registered nurses. Receive the necessary care in mere seconds during all the crucial moments of your life, and address non-emergency health issues through virtual consultations available 24/7, every day of the year. Embrace a new era of healthcare that prioritizes convenience and accessibility for you and your loved ones.
Description
Enhance your customer base with rapidly scalable, on-demand virtual support solutions. Interact with customers at their convenience, using their preferred channels and discussing topics that matter to them. Boost your revenue potential by gaining a profound understanding of your customers and their specific requirements. Forge lasting customer bonds through reliable and personalized attention. It’s time to redefine how customer experience management is approached. We can no longer tolerate "acceptable failure" in service standards and must move beyond basic metrics. Embrace innovation as a key driver for customer expansion. Arise Virtual Solutions has developed the industry's most sophisticated virtual-first customer care platform. By utilizing our proprietary technology, we seamlessly connect renowned global brands with a broad network of gig-economy Service Partners operating from home. Through revolutionary advances in virtual training, flexible on-demand capacity, and robust security measures, Arise enhances customer acquisition, increases wallet share, and fosters sustainable customer growth. With these cutting-edge solutions, businesses can achieve unprecedented levels of customer satisfaction and loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Secrets Manager
Yes
Amazon Fresh
Yes
Amazon Transcribe
Yes
Beats
Yes
Splunk User Behavior Analytics
Yes
Integrations
AWS Secrets Manager
No
Amazon Fresh
No
Amazon Transcribe
No
Beats
No
Splunk User Behavior Analytics
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
amazon.care/
Vendor Details
Company Name
Arise
Founded
1994
Country
United States
Website
www.arise.com
Product Features
Telemedicine
Appointment Reminders
No
Appointment Scheduling
No
Chat / Messaging
No
E-Prescribing
No
For Medical Purposes
No
HIPAA Compliant
No
Multi-Provider Practice
No
Online Forms
No
Patient Queue Management
No
Practice Management
No
Remote Treatment Plans
No
Teleradiology
No
Video Conferencing
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No