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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Our AI-driven platform efficiently organizes and simplifies the growing array of customer experience signals produced through surveys, messages, grievances, social media, digital discussions, and numerous other interactions. By leveraging sophisticated machine learning techniques, our system meticulously tracks and categorizes this data, highlighting critical problems, opportunities, and concerns that customer experience specialists need to keep an eye on. We provide an intuitive technology that significantly minimizes the effort required for sorting and screening, while simultaneously identifying the key elements that most influence customer experience quality and loyalty. Additionally, our driver simulation solution allows you to harness predictive analytics, enabling you to foresee the effects before executing any optimization strategies for the customer journey. This capability empowers you to model the potential outcomes of adjustments on future customer experience metrics and overall satisfaction levels, ensuring a more informed approach to enhancing customer interactions. Ultimately, our solution fosters a proactive strategy in managing customer experiences, leading to improved outcomes and stronger relationships.

Description

We assist you in making financially sound choices. By consolidating and clarifying predictive data, we enable retailers to make forward-thinking decisions. Monitor your competition closely. Pay attention to key influencers. Uncover consumer demand patterns. Identify emerging trends. Determine whether a trend is a top seller or has broad appeal. With just a click, analyze your competitors’ offerings, including their products, color schemes, variety, and pricing strategies. Seize opportunities to act on trends at the optimal moment. Trendalytics utilizes insights from Google Trends, social media platforms, and e-commerce market data to forecast which trends are on the rise and which have peaked. Additionally, the platform provides a quick overview of a trend's lifecycle, including its peak, growth, decline, or stability, as well as its momentum on social media. Our team of industry professionals delivers weekly data-centric trend analyses and comprehensive monthly intelligence reports, ensuring you remain informed and ahead of the curve. By staying updated with these insights, you can strategically position your offerings in the marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
App Store
Delighted
Facebook
Freshdesk
Google Play
InMoment
Intercom
Jira
Looker
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Re:amaze
Salesforce
Slack
Tableau
Trello
Tripadvisor
X (Twitter)

Integrations

Amazon
App Store
Delighted
Facebook
Freshdesk
Google Play
InMoment
Intercom
Jira
Looker
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Re:amaze
Salesforce
Slack
Tableau
Trello
Tripadvisor
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alterna CX

Founded

2016

Country

United States

Website

alternacx.com

Vendor Details

Company Name

Trendalytics

Founded

2013

Country

United States

Website

www.trendalytics.co

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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