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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Alloy serves as an advanced decision-making platform tailored for banks and fintech firms, enabling the automation of their decision processes, enhancing the approval rates for reliable customers, and effectively combating fraud. Acting as your central hub for identity management, Alloy addresses your compliance and fraud prevention requirements. Through a single-API solution, it links you to essential data that provides insights into customer behaviors from the moment they onboard and throughout their journey. This results in a higher volume of automated decisions, improved conversion rates, and reduced instances of fraud, all while ensuring your customers enjoy an exceptional experience. By facilitating a swift and straightforward online account creation process, you can boost conversions, minimize manual reviews, and guard against fraudulent activities, all while adhering to KYC and AML regulations. Additionally, real-time monitoring of transactions empowers you to combat fraud effectively, giving you a clearer view of your customers' associated risks and needs. Tailored rules enable you to identify genuinely risky behaviors while significantly decreasing the occurrence of false positives. This comprehensive approach not only strengthens your security measures but also enhances customer satisfaction and trust.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Ally Invest Yes 
Amazon Connect No 
Amazon Web Services (AWS) No 
Berbix Yes 
Brex Yes 
Gemini Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Marqeta Yes 
Ramp Yes 
Sila Yes 
Verizon Cloud No 

Integrations

Ally Invest No 
Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Berbix No 
Brex No 
Gemini No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Marqeta No 
Ramp No 
Sila No 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alloy

Country

United States

Website

www.alloy.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Financial Risk Management

Compliance Management No 
Credit Risk Management No 
For Hedge Funds No 
Liquidity Analysis No 
Loan Portfolio Management No 
Market Risk Management No 
Operational Risk Management No 
Portfolio Management No 
Portfolio Modeling No 
Risk Analytics Benchmarks No 
Stress Tests No 
Value At Risk Calculation No 

KYC

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