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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Enhance your marketing initiatives and deepen your understanding of customers by integrating feedback data into your CRM system. With real-time analytics, you can capitalize on positive responses while also addressing the concerns of dissatisfied customers. Strive to connect with every customer based on their feedback. Our advanced AI evaluates each piece of feedback instantly to deliver tailored responses according to the customer's sentiments and levels of satisfaction. Harness the potential of your advocates while proactively responding to your critics to address their concerns. By ensuring that customers receive timely answers to their inquiries, you can significantly improve their overall experience. Additionally, this approach leads to cost savings by reducing departmental expenditures, presenting a highly efficient solution that can yield an impressive 600% return on investment. Ultimately, this strategy not only elevates customer satisfaction but also drives business growth.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Salesforce Yes 
WhatsApp Yes 
Azure DevOps No 
Confluence No 
Facebook No 
Facebook Messenger No 
Flowlu No 
Google Translate No 
HubSpot Marketing Hub No 
Jira No 
LINE No 
Telegram No 
Viber No 
WeChat No 
WordPress No 
Zapier No 
Zendesk Yes 

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Salesforce Yes 
WhatsApp Yes 
Azure DevOps Yes 
Confluence Yes 
Facebook Yes 
Facebook Messenger Yes 
Flowlu Yes 
Google Translate Yes 
HubSpot Marketing Hub Yes 
Jira Yes 
LINE Yes 
Telegram Yes 
Viber Yes 
WeChat Yes 
WordPress Yes 
Zapier Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AlloBrain

Founded

2020

Country

France

Website

www.allobrain.com/alloreview

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools Yes 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Idea Management

Activity Dashboard Yes 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking Yes 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Alternatives

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