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Average Ratings 0 Ratings
Description
Enhance your marketing initiatives and deepen your understanding of customers by integrating feedback data into your CRM system. With real-time analytics, you can capitalize on positive responses while also addressing the concerns of dissatisfied customers. Strive to connect with every customer based on their feedback. Our advanced AI evaluates each piece of feedback instantly to deliver tailored responses according to the customer's sentiments and levels of satisfaction. Harness the potential of your advocates while proactively responding to your critics to address their concerns. By ensuring that customers receive timely answers to their inquiries, you can significantly improve their overall experience. Additionally, this approach leads to cost savings by reducing departmental expenditures, presenting a highly efficient solution that can yield an impressive 600% return on investment. Ultimately, this strategy not only elevates customer satisfaction but also drives business growth.
Description
Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0).
Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service.
- Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide
- Increase your survey response rate by 200%
- View your CRM data and set triggers based there
- Get 3x the feedback you get without having to send more emails
You can customize both the look and the content of your surveys
- Create reports, track KPIs, set goals and create them.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Zendesk
Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Gmail
Groove
Intercom
Integrations
Salesforce
Zendesk
Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Gmail
Groove
Intercom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$39.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AlloBrain
Founded
2020
Country
France
Website
www.allobrain.com/alloreview
Vendor Details
Company Name
Nicereply
Founded
2011
Country
Slovakia
Website
nicereply.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management