Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Stay engaged with your guests to witness your business flourish! From the moment they book until after they check out, maintaining a connection with your guests can greatly enhance their overall experience. The e-GDS Survey serves as a crucial tool for elevating your guests' satisfaction levels. Listening to your clients is the most effective method for refining their experience and facilitating improvements in service promptly and efficiently. With the e-GDS Survey, you can reach out to your clients at each stage of their journey, starting from the initial booking across all channels to the post-stay feedback, including special occasions. This approach enables you to gather direct reviews, understand your clients better, and foster more enjoyable guest experiences. By focusing on guest loyalty, boosting reservations, and consistently enhancing service quality, you can set your business on a path to remarkable growth! Furthermore, leveraging this information can help you tailor your offerings to meet the evolving needs of your clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
Yes
Infrasys POS
Yes
LINE
Yes
WeChat
Yes
WhatsApp
Yes
Integrations
Facebook Messenger
No
Infrasys POS
No
LINE
No
WeChat
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
e-GDS
Founded
1997
Country
Portugal
Website
www.e-gds.com/en/Main/Your-Solutions/Survey.aspx
Product Features
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No