Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Every visitor should be treated as if they are the sole guest of your establishment, recognizing that each individual brings their own uniqueness. To ensure they receive the experience they desire, offer tailored messages, suggestions, and promotions aimed at enhancing their day. With The Experience Engine (TE2), our guest experience management platform, you can achieve personalization on a large scale. Utilize your current customer information alongside real-time insights into location and behavior to provide personalized, context-aware content precisely when it matters most. By eliminating obstacles to purchasing and promoting in-house spending with targeted offers that perfectly match their needs, you can enhance guest satisfaction. Additionally, integrate existing guest data from various systems to gain a deeper understanding of their preferences and interactions within your venue, thereby enriching their overall experience. This holistic approach not only improves individual visits but also fosters long-term loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
Yes
Infrasys POS
Yes
LINE
Yes
WeChat
Yes
WhatsApp
Yes
Integrations
Facebook Messenger
No
Infrasys POS
No
LINE
No
WeChat
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
accesso
Country
United States
Website
www.accesso.com/solutions/guest-experience