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Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Incorporate comprehensive details regarding your services and amenities into the Digital Guest Directory while setting up the necessary Booking Systems. Tailor your Guest App to reflect your brand's identity, ensuring it aligns with your unique aesthetic. With these adjustments, your app will be ready for guests to utilize seamlessly. Respond to guest inquiries, send timely direct messages to keep them informed, and analyze data to enhance decision-making in your hotel operations. Equip them with an intuitive app that offers real-time information, allowing them to effortlessly manage their needs throughout their stay, all from their personal smartphones without the hassle of downloads. Streamline the handling of guest requests and monitor the progress of each task in real-time using your staff's smartphones as well. Additionally, communicate directly with your clients to update them on the status of their requests, fostering a more engaging and responsive experience. This integrated approach not only improves operational efficiency but also enhances guest satisfaction, making their stay more enjoyable.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
Stay App
Founded
2012
Country
Spain
Website
stay-app.com
Product Features
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking