Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Rooam offers a seamless contactless payment solution that seamlessly integrates with current POS systems, eliminating the need for additional hardware. This innovative platform allows guests to effortlessly open and close tabs without ever needing to handle a credit card, and it requires no app installation. By providing a new mobile web experience, guests can conveniently pay their bills directly through their web browsers. With more collaborations than any other contactless payment service in the nation, Rooam empowers bartenders and servers to prioritize guest service over processing transactions. Users of Rooam typically spend 30% more and tend to leave tips that are 25% higher than average. The integration with existing POS systems comes without any hidden fees for extra hardware or complex ordering processes. Additionally, Rooam enables the acceptance of Apple Pay and Google Pay without incurring extra costs or requiring new hardware, with Venmo and PayPal set to be introduced soon. All transactions handled by Rooam adhere to the highest standards of security, being validated as Level 1 PCI DSS compliant, ensuring both merchants and customers can transact with peace of mind. This level of compliance not only protects sensitive information but also enhances the overall trust in the platform.
API Access
Has API
No
API Access
Has API
No
Integrations
Aloha EPOS
No
Apple Pay
No
Facebook Messenger
Yes
Fishbowl
No
Flexa
No
Focus
No
Google Pay
No
Heartland Restaurant
No
Infrasys POS
Yes
LINE
Yes
Integrations
Aloha EPOS
Yes
Apple Pay
Yes
Facebook Messenger
No
Fishbowl
Yes
Flexa
Yes
Focus
Yes
Google Pay
Yes
Heartland Restaurant
Yes
Infrasys POS
No
LINE
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
Rooam
Founded
2015
Country
United States
Website
rooam.co
Product Features
Product Features
Online Ordering
Integrated Gift Cards
No
Menu / Product View
No
Mobile Ordering
No
Push Notifications
No
Reporting / Analytics
No
Rewards / Loyalty Program
No
Secure Payment Processing
No
Store Locator
No
White-Label
No
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
No
Gift Card Management
No
Mobile Payments
No
Online Payments
No
POS Transactions
No
Receipt Printing
No
Recurring Billing
No
Signature Capture
No