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Description

This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.

Description

Experience a seamless guest journey with our innovative contactless solution. MyStay is designed to elevate your services and boost your revenue for both hotels and travelers alike. We are honored that the MyStay Free Contactless Kit has been recognized by the United Nations World Tourism Organization (UNWTO), with support from the World Health Organization (WHO), as the most comprehensive global solution to address the effects of COVID-19 on the tourism industry. Welcome your guests with a heartfelt greeting and provide them with enticing offers, such as hotel transfers, even before their arrival. Direct guests to an interactive page featuring a smart catalog of your services and essential information they may require. Ensure that guests can easily locate what they need and place orders with just a click from their mobile devices or computers. Minimize reception waiting times by facilitating a straightforward online check-in process. Enable guests to complete necessary forms in advance, ensuring their comfort. Additionally, showcase nearby attractions with a customizable mobile-friendly map, enhancing their overall experience. By implementing these features, you not only enrich your guests' stay but also foster loyalty and encourage repeat visits.