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Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Enhance your marketing strategy and never miss a lead with streamlined automation and retargeting techniques. Organize your customer information, automate promotional efforts, and seize every potential growth opportunity for your business. Our hotel-focused solution is designed to engage your guests and ensure their loyalty. With robust integration capabilities with the property management system, your guest data is automatically processed, making it readily available for your marketing initiatives. Say goodbye to complicated queries, CSV file exports, and tedious data management tasks. Hotelappz allows you to concentrate on elevating your hotel brand, crafting compelling offers, and automating crucial interactions so that guests have lasting memories of their stay and are more likely to return. Our powerful automation features facilitate easy set-up for booking confirmations, pre-stay communications, in-stay services, post-stay follow-ups, and customer re-engagement. Furthermore, the open API can seamlessly connect with your entire IT infrastructure, making it adaptable for additional services such as self-check-in, point of sale, Wi-Fi, feedback ratings, and business intelligence enhancements. This ensures that your hotel can continuously evolve and meet guest expectations.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
Infor CRM
No
Infrasys POS
Yes
LINE
Yes
MeWe
No
Medialog
No
Oracle Cloud Infrastructure
No
ReservIT
No
ReviewPro
No
Rezlynx
No
Integrations
Facebook Messenger
No
Infor CRM
Yes
Infrasys POS
No
LINE
No
MeWe
Yes
Medialog
Yes
Oracle Cloud Infrastructure
Yes
ReservIT
Yes
ReviewPro
Yes
Rezlynx
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
HotelAppz
Founded
2014
Country
France
Website
www.hotelappz.com
