Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
GuestTek's OneView Media serves as a thorough entertainment system aimed at improving the experience of guests within the hospitality sector. This solution encompasses a variety of features, such as complimentary IPTV that includes numerous premium channels along with an interactive program guide, in addition to on-demand movie selections, music options, and customizable pricing controlled by the hotel. By supporting integrated television configurations from LG and Samsung, it removes the necessity for set-top boxes, thereby simplifying in-room cabling. Furthermore, OneView Media comes equipped with functionalities like hotel messaging and advertising slots, as well as a user interface that can be tailored to fit the hotel's branding. It also incorporates tools like myMedia, which allows guests to link their personal devices to the in-room televisions, and OneView MVP, which provides access to over-the-top applications and various features suitable for properties utilizing Coax or IP infrastructure. This comprehensive solution ultimately aims to elevate guest satisfaction and engagement during their stay.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
Yes
Infrasys POS
Yes
LINE
Yes
WeChat
Yes
WhatsApp
Yes
Integrations
Facebook Messenger
No
Infrasys POS
No
LINE
No
WeChat
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
GuestTek
Founded
1997
Country
Canada
Website
guesttek.com/products/oneview-media/