Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing a comprehensive customer information system that facilitates the management of utility billing, accounts receivables, and meter tracking. This innovative software simplifies utility billing processes such as setting up new customers, entering or interfacing meter readings, making edits, and generating invoices. Enhance the management of customer receivables and payment processing to optimize efficiency. The system provides valuable insights that aid in forecasting cash flow, addressing delinquent accounts, and generating financial reports. It also ensures efficient meter inventory management and vigilant monitoring of meter data. This application diligently records individual meter information, testing histories, and past records. In addition, it allows for the seamless management of customer service orders, fully integrated with your customer information system (CIS). This integration streamlines service dispatch, fosters collaboration across departments, and enhances customer relations through real-time access to service order data. By overseeing customer service delivery and managing facilities with a unified management tool, you can improve operational efficiency and customer satisfaction significantly. This system is designed to adapt to the evolving needs of utility management, ensuring that you remain at the forefront of customer service excellence.
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
United Systems & Software
Founded
1977
Country
United States
Website
www.united-systems.com
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
Yes
Meter Management
Yes
Metered Billing
No
Move In / Move Out
No
Natural Gas
Yes
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No