Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing a comprehensive customer information system that facilitates the management of utility billing, accounts receivables, and meter tracking. This innovative software simplifies utility billing processes such as setting up new customers, entering or interfacing meter readings, making edits, and generating invoices. Enhance the management of customer receivables and payment processing to optimize efficiency. The system provides valuable insights that aid in forecasting cash flow, addressing delinquent accounts, and generating financial reports. It also ensures efficient meter inventory management and vigilant monitoring of meter data. This application diligently records individual meter information, testing histories, and past records. In addition, it allows for the seamless management of customer service orders, fully integrated with your customer information system (CIS). This integration streamlines service dispatch, fosters collaboration across departments, and enhances customer relations through real-time access to service order data. By overseeing customer service delivery and managing facilities with a unified management tool, you can improve operational efficiency and customer satisfaction significantly. This system is designed to adapt to the evolving needs of utility management, ensuring that you remain at the forefront of customer service excellence.
Description
Diversified Billing is one part of an integrated suite of software that includes fund accounting, payroll, permit, purchase order and depreciation software.
Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually.
Diversified Billing is designed to help you accommplish two objectives.:
1. Significantly increase customer satisfaction and service., and
2. Allow your staff to utilize technology to work more efficiently.
Customer service staff can provide top notch service when every scrap of customer account information is available from a single customer service screen. Customers can access their account information and pay bills 24/7 through an online portal. Billing staff will appreciate it when the Workflow Wizard sets up each of their processes exactly right every time. And they will love being able to request a re-read through our Mobile Work Orders software and get the new numbers back just as soon as the re-read is completed.
Diversified Billing integrates with any accounting and any meter reading system.
API Access
Has API
No
API Access
Has API
No
Integrations
AccuFund
No
Aplos
No
FastFund Online Accounting
No
MIP Cloud
No
QuickBooks Online
No
Sage Accounting
No
Integrations
AccuFund
Yes
Aplos
Yes
FastFund Online Accounting
Yes
MIP Cloud
Yes
QuickBooks Online
Yes
Sage Accounting
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$250/mo
Diversified Billing price based on number of customers billed. Concurrent users are unlimited.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
United Systems & Software
Founded
1977
Country
United States
Website
www.united-systems.com
Vendor Details
Company Name
Diversified Technology Corp
Founded
2000
Country
United States
Website
www.diversifiedtechnology.com
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Product Features
Payment Processing
ACH Check Transactions
Yes
Bitcoin Compatible
No
Debit Card Support
Yes
Gift Card Management
No
Mobile Payments
Yes
Online Payments
Yes
POS Transactions
No
Receipt Printing
No
Recurring Billing
Yes
Signature Capture
Yes
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes