Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Alliance Phones specializes in providing Hosted VOIP Systems tailored specifically for small and medium-sized enterprises. We have a deep understanding of our clients' needs, which allows us to deliver exceptional service. Our focus is strictly on business clients, ensuring that our customer support team is fully committed to resolving any issues that arise. Unlike many competitors who simply resell third-party solutions, we take pride in owning our technology, enabling us to effectively troubleshoot a wide range of problems. This ownership empowers us to consistently maintain and enhance our systems, delivering reliable updates and improvements. Our extensive feature set includes caller ID management, inbound call control, call forwarding options, extension transferring, and various other essential functionalities such as online fax and custom greetings. We also offer advanced capabilities like call routing, direct inward dialing, and paging to ensure that our clients have all the tools they need for efficient communication. Whether it’s managing call hold or providing a dial-by-name directory, our comprehensive solutions are designed to support your business's unique requirements.
Description
The SpitFire Enterprise Predictive Dialer is a comprehensive software solution designed for managing blended inbound and outbound call center operations, featuring an unlimited number of lines and an intuitive interface that is both user-friendly and cost-effective. This robust enterprise system includes six distinct dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. With a pre-loaded database of phone numbers, SEP efficiently initiates outbound calls and seamlessly connects answered calls to available agents, optimizing performance. Furthermore, the system meticulously tracks call center activity and call durations, dynamically adjusting the dialing rate to reduce idle time for agents, thereby enhancing productivity and overall efficiency in call management. Such features make the SEP an invaluable tool for any organization looking to streamline its calling processes and maximize agent utilization.
API Access
Has API
No
API Access
Has API
No
Integrations
Act!
No
Pipedrive
No
Zoho CRM
No
Pricing Details
$19.97 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Alliance Phones
Founded
2012
Country
United States
Website
www.alliancephones.com
Vendor Details
Company Name
OPC Marketing
Founded
2001
Country
United States
Website
www.spitfiredialers.com
Product Features
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes